Microsoft Dynamics 365 MB-340

Short on study time for the Microsoft Dynamics 365 Commerce Functional Consultant exam? Getcertkey condenses your preparation into 62 focused practice questions for the MB-340 exam, so even a packed schedule leaves room for steady, measurable progress.

Microsoft MB-340 Exam Overview:

Certification Vendor:	Microsoft
Exam Name:	Microsoft Dynamics 365 Commerce Functional Consultant
Exam Number:	MB-340
Related Certifications:	Microsoft Certified: Dynamics 365 Commerce Functional Consultant Associate
Certificate Validity Period:	1 year (renewal required)
Available Languages:	English, Spanish, Japanese, Korean, Chinese (Simplified), Portuguese (Brazil), French, German
Passing Score:	700/1000
Real Exam Qty:	40-60
Exam Price:	USD 165
Exam Duration:	120 minutes
Exam Format:	Case Study, Active Screen, Multiple Choice, Drag and Drop, Scenario-based Questions
Sample Questions:
Exam Way:	Online proctored exam or test center delivery through Pearson VUE.
Pre Condition:	No mandatory prerequisite exam. Candidates should have experience with Dynamics 365 Commerce, retail operations, merchandising, pricing, inventory management, customer service, and point-of-sale solutions.
Official Syllabus URL:	https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-340/

Microsoft MB-340 Exam Syllabus Topics:

MB-340 Exam FAQs for 2026 Candidates

Which certification does the MB-340 exam lead to?

The MB-340 exam is the official Microsoft exam behind the Microsoft Dynamics 365 certification, validating the skills measured by the Microsoft Dynamics 365 Commerce Functional Consultant credential. It sits at the Associate level of the Microsoft certification program. It also connects to Microsoft Certified: Dynamics 365 Commerce Functional Consultant Associate, so the knowledge you build here carries over to those tracks as well.

How many questions are on the MB-340 exam, and how much time do I get?

The MB-340 exam contains 40-60 questions to be completed within 120 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.

What score do I need to pass the MB-340 exam, and what does it cost?

The passing score for the MB-340 exam is 700/1000, and the official registration fee is USD 165. Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 62 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.

Are there any prerequisites for the MB-340 exam?

No mandatory prerequisite exam. Candidates should have experience with Dynamics 365 Commerce, retail operations, merchandising, pricing, inventory management, customer service, and point-of-sale solutions. Requirements can change when Microsoft revises its certification program, so confirm the current eligibility rules on the official exam page before you register.

Can I try the MB-340 practice questions before I buy?

Yes. Getcertkey provides a free MB-340 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Microsoft revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.

What if I fail the MB-340 exam, and how is my order delivered?

Every Microsoft Dynamics 365 Commerce Functional Consultant purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.

Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.

What topics are covered in the MB-340 exam?

The Microsoft Dynamics 365 Commerce Functional Consultant exam blueprint is organized into 4 domains. The first three are:

• Implement and manage point of sale — 25-30% of the exam
• Set up Dynamics 365 Commerce headquarters — 25-30% of the exam
• Configure and manage Commerce channels — 20-25% of the exam

For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.

Microsoft Dynamics 365 Commerce Functional Consultant Sample Questions:

Question 1

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company implements Dynamics 365 Commerce. Call center agents take orders over the phone, modify existing orders, issue credits, place orders on hold, and provide warranty support.
Call centers must meet the following requirements:
User1 and User2 must be able to perform payments. User3 must not be able to perform payment processing All agents must be able to offer directed selling All agents must be able to change the sales price of an item during order entry All refunds must be applied to the account for the customer who made the purchase You need to configure call center functionality.
Solution: Create a call center and add User1 and User2 as channel users. Set Enable order completion and Enable directed selling to Yes.
Does the solution meet the goal?

A. Yes
B. No

Question 2

A company uses Dynamics 365 Commerce to process sales through its retail store channels.
You need to offer alternative prices to a group of valued customers for a selection of products. If the system identifies that multiple prices are valid for the valued customers, the customers must be charged the lowest price.
What should you configure?

A. customer line discount price group
B. customer total discount price group
C. loyalty price groups
D. catalog price groups

Question 3

A company uses Dynamics 365 Commerce. The company has an e-commerce website.
The company plans to start a sale in three weeks.
You need to make changes to pages across the website. You must ensure that the changes:
Do not restrict other changes from being implemented.
Do not impact the operation of the live site.
Are updated on the live site ready for the first day of the sale.
What should you do?

A. On the live site, unpublish the pages and complete the changes. Do not publish the changes.
B. Create a new publish group. Copy the pages and complete the changes. Publish the changes.
C. Create a new publish group. Copy the pages and complete the changes. Set a schedule for the publish group.
D. On the live site, create new pages. Copy the existing designs and complete the changes. Do not publish the changes.
E. On the live site, complete the changes. Publish the amended pages.

Question 4

Company A uses Dynamics 365 Commerce. The company deploys a business-to-business (B2B) e-commerce website.
Company B has a business partner account with Company A.
Company B hires a purchasing manager. The purchasing manager must be able to place orders on the B2B e-commerce website on behalf of Company B.
You need to ensure the purchasing manager can place orders as required.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Create a new customer account. Navigate to the customer hierarchy for Company B and assign the new customer account.
B. Advise the purchasing manager to register for a new account using the B2B e-commerce site.
C. Advise the administrator user of Company B to add a new user by using the self-service pages of the e-commerce site.
D. Create a new customer account. Set the invoice account value to Company B's customer account number.

Question 5

A company is using the call center feature in Dynamics 365 Commerce.
Several customers require monthly sales orders that contain the same products and quantities. They need to have sales orders automatically created for them over time. The orders must be fully paid for before the orders are shipped.
You need to configure the system.
Which two parameters should you configure? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. First notice days from start
B. Revenue journal name
C. Continuity days before delivery
D. Cancellation notice day before order
E. Backorder - Number of days

Solutions: