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Salesforce Plat-UX-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 13% | - User Needs and Requirements Gathering - Business Value of Salesforce UX - Research Methods and Tools - Salesforce UX Personas and Processes |
| Topic 2: Salesforce Platform UX Implementation | - Declarative UX Configuration - Mobile UX and Responsive Design - Lightning Design System (SLDS) | |
| Topic 3: Design Strategy & Solutioning | - Journey Mapping and Experience Design - Problem Definition and Scoping | |
| Topic 4: Prototyping & Validation | - Usability Testing and Iteration - Prototyping Methods | |
| Topic 5: UX Fundamentals | 16% | - Branding and Visual Design Impact - Accessibility and Inclusive Design - Human-Centered Design Principles - Usability and Information Architecture |
Salesforce Certified Platform User Experience Designer Sample Questions:
1. A UX Designer is hired to help create a brand new app for the AppExchange with a human-centered approach.
Which strategy will most likely strengthen employee relationships the most?
A) Create a first draft in a design team and then share it for feedback with employees.
B) Send an anonymous survey to collect ideas from across the whole company.
C) Invite employees from different departments and create a journey map together.
2. Cloud Kicks(CK) is incorporating Relationship Design principle into its business model and customer offerings wherever possible. Choose 3 answers
A) Reframing products in terms of user value over features and functions
B) Uncovering customer needs over broadcasting product benefits
C) Releasing Salesforce updates in managed packages over unmanaged packages
D) Prioritize engagement number of impressions
E) Prioritizing Innovation over copying the competition
3. Cloud Kicks hired a UX Designer to help improve the design of its Experience Cloud site. The company knows the interface needs updating but is unsure about what should be done.
Which tool should the designer utilize first?
A) Design Template
B) Low-Fidelity Prototype
C) Heuristic Evaluation
4. Cloud Kicks has asked its UX Designer to optimize its Salesforce instance to help the IT help desk team quickly resolve queued Case. The requirements include:
* The ability to view their Case queue while working a particular Case.
* A persistent place to create Notes.
Which two Salesforce configuration features should be recommended?
Choose 2 answers
A) List View - Split View
B) Activity Timeline
C) Docked Utility Bar
D) Dynamic Forms
5. A UX Designer is asked to design a responsive page. When screen resolution changes, the content of the page should expand across columns or wrap and push it self onto new rows.
Which Salesforce Lightning Design System (SLDS) utility provides the most flexible system to meet these requirements?
A) Layout
B) Spacing
C) Alignment
D) Grid
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,B,E | Question # 3 Answer: C | Question # 4 Answer: A,C | Question # 5 Answer: D |
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