PDF Version DemoBooking the 000-428 exam is an investment, and a failed attempt means paying the registration fee all over again. With 46 practice questions from Getcertkey, you walk into the IBM Certified Specialist System z Technical Support V3 exam knowing exactly where you stand.
IBM 000-428 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Certified Specialist System z Technical Support V3 |
| Exam Number: | 000-428 |
| Exam Price: | ~$200 USD (retired, historical) |
| Exam Duration: | 75 minutes |
| Certificate Validity Period: | 3 years |
| Related Certifications: | IBM Certified Specialist - z Systems Technical Support |
| Exam Format: | Multiple choice |
| Available Languages: | English, Japanese |
| Real Exam Qty: | 46 |
| Passing Score: | 68% |
| Recommended Training: | IBM System z Technical Support Education |
| Exam Registration: | Prometric Testing (historical) |
| Sample Questions: |  |
| Exam Way: | Proctored onsite at Prometric testing centers; **RETIRED exam** no longer available for registration, replaced by 000-602 |
| Pre Condition: | No formal prerequisites; recommended experience with IBM mainframe hardware and support |
| Official Syllabus URL: | https://www.ibm.com/training/certification |
IBM 000-428 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance and Problem Determination | 20% | - System logs and service information - Diagnostic tools and error analysis - Preventive maintenance procedures - Troubleshooting common hardware issues |
| Installation and Configuration | 25% | - Networking and connectivity setup - Post-installation validation - Hardware installation and verification - Firmware activation and customization |
| Support and Operational Concepts | 10% | - Support models and service processes - Documentation and resource usage - RAS characteristics (Reliability, Availability, Serviceability) |
| Planning and Site Preparation | 20% | - Migration considerations and upgrade planning - Physical site requirements, power, cooling, and space - Solution Assurance Review Process (SAPR) |
| System z Architecture and Hardware | 25% | - Capacity on Demand (CoD) features - Processors, memory, storage, and I/O subsystems - System z family overview (z10, z9, zSeries) - PR/SM logical partitioning and LPAR configuration |
Common Questions About the IBM 000-428 Exam
What is the IBM Certified Specialist System z Technical Support V3 exam all about?
The 000-428 exam is the official IBM exam behind the IBM Certified Specialist - System z Technical Support V3 certification, validating the skills measured by the IBM Certified Specialist System z Technical Support V3 credential. It sits at the Specialist level of the IBM certification program. It also connects to IBM Certified Specialist - z Systems Technical Support, so the knowledge you build here carries over to those tracks as well.
How many questions are on the 000-428 exam, and how much time do I get?
The 000-428 exam contains 46 questions to be completed within 75 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the 000-428 exam, and what does it cost?
The passing score for the 000-428 exam is 68%, and the official registration fee is ~$200 USD (retired, historical). Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 46 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the 000-428 exam?
No formal prerequisites; recommended experience with IBM mainframe hardware and support Requirements can change when IBM revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
How do I register for the 000-428 exam?
You can book the IBM Certified Specialist System z Technical Support V3 exam through the official registration channels below:
As for delivery, the exam is offered in the following format: Proctored onsite at Prometric testing centers; **RETIRED exam** no longer available for registration, replaced by 000-602. Choose the option that suits you best when you book your seat.
What official training is recommended for the 000-428 exam?
IBM recommends the following training resources for the IBM Certified Specialist System z Technical Support V3 exam:
Official courses build the foundation; the 46 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.
Can I try the 000-428 practice questions before I buy?
Yes. Getcertkey provides a free 000-428 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if IBM revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the 000-428 exam, and how is my order delivered?
Every IBM Certified Specialist System z Technical Support V3 purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the 000-428 exam?
The IBM Certified Specialist System z Technical Support V3 exam blueprint is organized into 5 domains. The first three are:
- System z Architecture and Hardware — 25% of the exam
- Planning and Site Preparation — 20% of the exam
- Support and Operational Concepts — 10% of the exam
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
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