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Oracle Cloud 1Z0-1064-26

1Z0-1064-26

Exam Code: 1Z0-1064-26

Exam Name: Oracle Fusion Service 2026 Implementation Professional

Updated: Aug 08, 2026

Q&A Number: 79 Q&As

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Oracle Fusion Service Overview- Service Configuration Basics
  • 1. Security roles and access control
    • 2. Basic setup and administration
      - Core Service Architecture
      • 1. Service request lifecycle management
        • 2. Fusion Service data model and components
          Service Request Management- Customer interaction handling
          • 1. Communication templates and notifications
            • 2. Omnichannel support processes
              - Case and ticket handling
              • 1. Creation, routing, and assignment rules
                • 2. SLAs and escalation management
                  Integrations and Extensions- Integration capabilities
                  • 1. Third-party system integration
                    • 2. REST APIs and integration flows
                      Knowledge Management- Knowledge articles
                      • 1. Creation and lifecycle management
                        • 2. Search and recommendation usage
                          Field Service and Dispatch- Field service operations
                          • 1. Scheduling and dispatch rules
                            • 2. Work order management
                              Reporting and Analytics- Service analytics
                              • 1. Dashboards and KPIs
                                • 2. Operational reporting

                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                  1. What should you do to enable Password Reset in Digital Customer Service (DCS)?

                                  A) Enable the "Password Reset" option in the User Administration component.
                                  B) Add the Password Reset component to your DCS application.
                                  C) Instruct users that they can only change their password by chatting with an agent.
                                  D) Obtain the Change Password Link and add it to your DCS page.


                                  2. Which two keyboard shortcuts can be modified?

                                  A) OK
                                  B) Save and Close
                                  C) Save and Continue
                                  D) Create Service Request
                                  E) Cancel


                                  3. Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
                                  What is the cause of this new behavior?

                                  A) a configured profile option to schedule the retrieval of emails
                                  B) an inbound message filter per sender
                                  C) an inbound message filter per time schedule
                                  D) a configured job to process inbound emails


                                  4. Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

                                  A) Validate that the product item is active and published.
                                  B) Verify that Eligible for Service is selected on the product item.
                                  C) Validate that Allow Duplicate is selected on the product item.
                                  D) Verify that Root Catalog is selected on the product groups.


                                  5. Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
                                  Which statement is true?

                                  A) You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
                                  B) The only Vertical Toolbar that you can enable is the Notifications Toolbar.
                                  C) The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
                                  D) The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.


                                  Solutions:

                                  Question # 1
                                  Answer: D
                                  Question # 2
                                  Answer: A,D
                                  Question # 3
                                  Answer: C
                                  Question # 4
                                  Answer: A
                                  Question # 5
                                  Answer: A

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