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- Application Appearance
- Customer Portal
- Answer Management
- Staff Management
- RightNow Analytics
- Feedback/Surveys
- Site Configuration Admin
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Oracle 1z0-325日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Agent Configuration and Workflows | - Workspaces and workflows - Navigation sets and agent scripts |
| Customer Portal Customization | - Customer Portal structure and templates - Accessibility and internationalization - Widgets and scripting |
| Integration and Customization | - Connect Web Services and APIs - Custom objects and fields - Agent Desktop integration |
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