PDF Version DemoWalking into the 1z1-980 exam unprepared for its pace is a risk you do not need to take. The Getcertkey test engines recreate the pressure of the Oracle Knowledge Management Cloud 2017 Implementation Essentials testing environment, so when exam day arrives in 2026, it feels like just another practice session.
Oracle 1z1-980 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Knowledge Management Cloud 2017 Implementation Essentials |
| Exam Number: | 1Z0-980 |
| Passing Score: | 65% |
| Exam Format: | Scenario-based, Multiple Choice |
| Real Exam Qty: | 55-60 |
| Exam Duration: | 120 minutes |
| Available Languages: | English |
| Certificate Validity Period: | Typically 18-24 months (Oracle Cloud certification policy; may vary) |
| Exam Price: | $245 USD |
| Related Certifications: | Oracle Service Cloud Oracle CX Cloud Implementation Specialist Oracle Engagement Cloud |
| Recommended Training: | Oracle University Training |
| Exam Registration: | Oracle Certification Portal |
| Sample Questions: |  |
| Exam Way: | Online proctored or authorized testing center (onsite) |
| Pre Condition: | Recommended familiarity with Oracle CX Cloud applications and basic knowledge of customer service processes. |
| Official Syllabus URL: | https://education.oracle.com |
Oracle 1z1-980 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Knowledge Management Fundamentals | - Business value and use cases
|
| Reporting and Analytics | - Knowledge usage reporting
|
| Integration and Administration | - System administration
|
| Configuration and Setup | - Initial system configuration
|
| Content Management | - Search optimization
|
Oracle Knowledge Management Cloud 2017 Implementation Essentials Exam FAQ: What Candidates Ask Most
What is the Oracle 1z1-980 exam?
The 1z1-980 exam is the official Oracle exam behind the Oracle Knowledge Management Cloud Implementation Specialist certification, validating the skills measured by the Oracle Knowledge Management Cloud 2017 Implementation Essentials credential. It sits at the Professional level of the Oracle certification program. It also connects to Oracle Engagement Cloud, Oracle Service Cloud, Oracle CX Cloud Implementation Specialist, so the knowledge you build here carries over to those tracks as well.
How many questions are on the 1z1-980 exam, and how much time do I get?
The 1z1-980 exam contains 55-60 questions to be completed within 120 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the 1z1-980 exam, and what does it cost?
The passing score for the 1z1-980 exam is 65%, and the official registration fee is $245 USD. Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 72 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the 1z1-980 exam?
Recommended familiarity with Oracle CX Cloud applications and basic knowledge of customer service processes. Requirements can change when Oracle revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
How do I register for the 1z1-980 exam?
You can book the Oracle Knowledge Management Cloud 2017 Implementation Essentials exam through the official registration channels below:
As for delivery, the exam is offered in the following format: Online proctored or authorized testing center (onsite). Choose the option that suits you best when you book your seat.
What official training is recommended for the 1z1-980 exam?
Oracle recommends the following training resources for the Oracle Knowledge Management Cloud 2017 Implementation Essentials exam:
Official courses build the foundation; the 72 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.
Can I try the 1z1-980 practice questions before I buy?
Yes. Getcertkey provides a free 1z1-980 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Oracle revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the 1z1-980 exam, and how is my order delivered?
Every Oracle Knowledge Management Cloud 2017 Implementation Essentials purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the 1z1-980 exam?
The Oracle Knowledge Management Cloud 2017 Implementation Essentials exam blueprint is organized into 5 domains. The first three are:
- Content Management
- Reporting and Analytics
- Configuration and Setup
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
Oracle Knowledge Management Cloud 2017 Implementation Essentials Sample Questions:
Question #1
What two factors are responsible for ranking of an answer? (Choose two.)
A. solved count based on customer activity
B. number of searches for that answer article
C. display position
D. number of answers linked to that answer
Question #2
A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)
A. It cannot delete articles from the Content Type.
B. It can change views of articles.
C. It can publish and un-publish articles.
D. It can request translations of articles.
E. It cannot change product/category of articles.
F. It cannot change the owner of articles.
Question #3
Which three components do you configure in Oracle Service Cloud that are synced to Knowledge Advanced?
(Choose three.)
A. Workflows
B. Console roles
C. Product and Categories
D. Web roles
E. API Roles
Question #4
Which two statements are true about replacement tokens? (Choose two.)
A. They enable creation and storage of complex content consisting of integrated text and images multiple times.
B. They enable management of standardized content from a single resource.
C. They enable re-use of existing content of any data type in variables.
D. They enable re-use of content in a standardized form.
Question #5
Your client wants to import new answers. Which five fields are required by the Data Import Wizard? (Choose five.)
A. Display Position
B. Attachments
C. Status
D. Keywords
E. Product/Category
F. Summary
G. Assigned account value
H. Access Level
Solutions:
| Question #1 Correct Answer: B,C | Question #2 Correct Answer: B,C,D | Question #3 Correct Answer: B,C,D | Question #4 Correct Answer: B,D | Question #5 Correct Answer: B,C,D,E,H |
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