Cisco CCNP Collaboration 300-830

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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question #1
A Webex Contact Center environment uses only Webex Calling registered endpoints for agent connection and requires that unanswered customer calls are requeued to be handled by the next available agent. Any direct unanswered call to the agent must roll to their designated voicemail.
Which configuration meets this requirement?

A. Configure the Redirection on No Answer (RONA) timer to a duration shorter than the number of rings configured for the agent's voicemail.
B. Configure two lines on agent endpoints to differentiate between contact center calls and direct calls.
C. Adjust the contact center's RONA timer with a duration longer than the number of rings set for the agent's voicemail.
D. Disable the voicemail setting that forwards unanswered calls to the agent's voicemail.

Question #2
A supervisor within your organization must be able to record agent desktop screens with call audio to enhance application usage and process compliance during customer interactions in Webex Contact Center. Which two functionalities must the administrator configure to ensure that the feature is properly set up and working correctly? (Choose two.)

A. Webex Connect Platform
B. Quality Management license
C. Custom Connectors to Conversation Intelligence platforms
D. Webex Workforce Optimization (WFO)
E. Calabrio ONE solution

Question #3
An administrator is designing a flow in Webex Connect that includes a Scheduled Callback activity node. Which two values must be provided to configure the Scheduled Callback node successfully? (Choose two.)

A. schedule date in YYYY-DD-MM format
B. phone ANI
C. schedule date in YYYY-MM-DD format
D. customer name
E. schedule timezone

Question #4
An administrator needs to authenticate users to Webex services using the company's existing identity provider. Which technology enables this integration?

A. SAML single sign-on
B. TFTP authentication
C. CAPF enrollment
D. SNMPv3

Question #5
A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop. Which system meets the requirements for WebRTC as the agent phone device?

A.

B.

C.

D.

Solutions: