Avaya-Certification 3302

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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. Which Communication Manager (CM) ports must be enabled for Avaya Contact Center Control Manager (ACCCM) to connect with CM?

A) 5022 or 5023
B) 5060 or 5061
C) 4022 or 4023
D) 65534 or 65535

2. What must be configured in Avaya Contact Center Control Manager (ACCCM) before you can synchronize the ACCCM with the Communication Manager (CM)?

A) ACCCM Supervisor, Administrator and users
B) ACCCM Location(s), CM and the Organization Chart
C) Dial Plan Range
D) Active Directory Logins

3. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?

A) The administrator must first find the user in the Userstab to access the Visual Phone button.
B) The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.
C) The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.
D) Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.

4. You are configuring an Avaya Contact Center Control Manager (ACCCM) solution for a customer. One of the first components to be provisioned is the Location. In general, which three elements are configured to a Location? (Choose three.)

A) Products
B) Administrators
C) ACCCM Dial plans
D) Organization Hierarchy sites
E) OrganizationHierarchy teams

5. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. They would like to give their users the ability to change the button assignments on that desk telephones directly from their Web browser.
Which application matches the key capabilities that the customer requires?

A) Interactive Voice Response (IVR) Self-Service
B) Call Flow Management
C) Visual Phone
D) CM Extensions Management

Solutions: