Avaya ACIS 3308

Certification exams change, and Getcertkey keeps pace: the 3308 practice question set is reviewed continuously and updated free of charge for 365 days. Your Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance preparation stays aligned with the current exam throughout 2026 and beyond.

Avaya 3308 Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam
Exam Number:	3308
Real Exam Qty:	60-65
Exam Price:	$125–$150 USD (varies by region/provider)
Exam Format:	Multiple-choice
Certificate Validity Period:	2 years
Available Languages:	English
Exam Duration:	90 minutes
Passing Score:	Not publicly disclosed (typically 65%-68%)
Related Certifications:	3311 Avaya Contact Recording and Avaya Quality Monitoring R15.1 Implementation and Maintenance
Recommended Training:	Official Avaya Documentation Avaya Contact Recording & Quality Monitoring R12 Implementation Training
Exam Registration:	Avaya Learning Center Pearson VUE Registration
Sample Questions:
Exam Way:	Online proctored or onsite at Pearson VUE authorized test centers
Pre Condition:	No mandatory prerequisites; recommended 6+ months hands-on experience with Avaya Contact Recording and Quality Monitoring solutions
Official Syllabus URL:	https://www.avaya-learning.com/

Avaya 3308 Exam Syllabus Topics:

Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam FAQ: What Candidates Ask Most

What is the Avaya 3308 exam?

The 3308 exam is the official Avaya exam behind the Avaya Certified Implementation Specialist (ACIS) certification, validating the skills measured by the Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance credential. It sits at the Specialist / Implementation level of the Avaya certification program. It also connects to 3311 Avaya Contact Recording and Avaya Quality Monitoring R15.1 Implementation and Maintenance, so the knowledge you build here carries over to those tracks as well.

How many questions are on the 3308 exam, and how much time do I get?

The 3308 exam contains 60-65 questions to be completed within 90 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.

What score do I need to pass the 3308 exam, and what does it cost?

The passing score for the 3308 exam is Not publicly disclosed (typically 65%-68%), and the official registration fee is $125–$150 USD (varies by region/provider). Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 65 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.

Are there any prerequisites for the 3308 exam?

No mandatory prerequisites; recommended 6+ months hands-on experience with Avaya Contact Recording and Quality Monitoring solutions Requirements can change when Avaya revises its certification program, so confirm the current eligibility rules on the official exam page before you register.

How do I register for the 3308 exam?

You can book the Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance exam through the official registration channels below:

• Avaya Learning Center
• Pearson VUE Registration

As for delivery, the exam is offered in the following format: Online proctored or onsite at Pearson VUE authorized test centers. Choose the option that suits you best when you book your seat.

What official training is recommended for the 3308 exam?

Avaya recommends the following training resources for the Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance exam:

• Avaya Contact Recording & Quality Monitoring R12 Implementation Training
• Official Avaya Documentation

Official courses build the foundation; the 65 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.

Can I try the 3308 practice questions before I buy?

Yes. Getcertkey provides a free 3308 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Avaya revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.

What if I fail the 3308 exam, and how is my order delivered?

Every Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.

Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.

What topics are covered in the 3308 exam?

The Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance exam blueprint is organized into 4 domains. The first three are:

• System Administration & Maintenance — 25% of the exam
• Contact Recording Implementation — 30% of the exam
• Troubleshooting & Integration — 20% of the exam

For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.

Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Sample Questions:

Question 1

You are planning the installation of an Avaya Contact Recorder (ACR) on Linux.
Which three settings can you set using the Kickstart application on the ACR installation disk? (Choose three.)

A. Keyboard
B. Time Zone
C. Linux firewall settings
D. Eth0 IP address
E. Size of the /calls directory.

Question 2

A subset of the information sent to the application logs can also be forwarded to one or more Syslog servers.
Which steps are necessary to configure this Syslog on the Avaya Contact Recorder
(ACR)?

A. Access the ACR webpage under General Setup. Recorder Update the URL(s) of
'External Control Port(s) to connect to'.
B. Access the ACR webpage http:// <IP address>:8080/servlet/acr?=mtce, and update the
Syslog server information under 'Syslog Host(s) to send logging to'
C. Access the ACR webpage under General Setup. Recorder Update the IP address on this server to use for recordings.
D. Access the Syslog webpage under General Setup. Syslog SNMP Notification
Destination.

Question 3

Using a local computer, the technician is trying to launch the Quality Monitoring (QM) page from the Interactions dropdown in Enterprise Manager. The web page displays an error message requiring you to contact the administrator.
Which desktop application was not installed?

A. PlaybackInstallation
B. FormDesignerStandAloneInstallation
C. FormDesignerInstallation
D. Screen_Capture_Agent

Question 4

You cannot find a contact under interactions that was recently recorded.
You have confirmed the recording exists on the Avaya Contact Recorder (ACR).
What is causing this problem?

A. You have to wait for at least an hour before doing the search.
B. Your search parameters are too wide.
C. You have not selected the Near Real-Time contact search option.
D. Your search parameters are include other agents as well.

Question 5

Which data source type does Avaya Workforce optimization (WFO) Quality Monitoring require to record audio?

A. operations
B. dialer
C. phone
D. quality

Solutions: