Avaya ACIS 3309

Not sure a study set is what you need? Download the free 3309 demo from Getcertkey and review a sample of the Avaya Aura® Experience Portal with POM Implementation and Maintenance practice questions before you spend anything — the 2026 edition is ready to try today.

Avaya 3309 Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam
Exam Number:	3309
Exam Format:	Multiple Response, Multiple Choice
Certificate Validity Period:	24 months
Exam Duration:	90 minutes
Available Languages:	English
Real Exam Qty:	60-70
Exam Price:	~$125 USD
Passing Score:	67%
Related Certifications:	Avaya Aura Experience Portal with POM
Recommended Training:	Implementing Avaya Aura Experience Portal with POM
Exam Registration:	Pearson VUE Registration Avaya Learning
Sample Questions:
Exam Way:	Proctored exam at Pearson VUE test centers or online proctored
Pre Condition:	No formal prerequisites; hands-on experience with AAEP and POM recommended
Official Syllabus URL:	https://downloads.avaya.com/css/P8/documents/100178575

Avaya 3309 Exam Syllabus Topics:

3309 Exam FAQs for 2026 Candidates

Which certification does the 3309 exam lead to?

The 3309 exam is the official Avaya exam behind the Avaya Certified Implementation Specialist (ACIS) certification, validating the skills measured by the Avaya Aura® Experience Portal with POM Implementation and Maintenance credential. It sits at the Specialist level of the Avaya certification program. It also connects to Avaya Aura Experience Portal with POM, so the knowledge you build here carries over to those tracks as well.

How many questions are on the 3309 exam, and how much time do I get?

The 3309 exam contains 60-70 questions to be completed within 90 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.

What score do I need to pass the 3309 exam, and what does it cost?

The passing score for the 3309 exam is 67%, and the official registration fee is ~$125 USD. Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 124 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.

Are there any prerequisites for the 3309 exam?

No formal prerequisites; hands-on experience with AAEP and POM recommended Requirements can change when Avaya revises its certification program, so confirm the current eligibility rules on the official exam page before you register.

How do I register for the 3309 exam?

You can book the Avaya Aura® Experience Portal with POM Implementation and Maintenance exam through the official registration channels below:

• Pearson VUE Registration
• Avaya Learning

As for delivery, the exam is offered in the following format: Proctored exam at Pearson VUE test centers or online proctored. Choose the option that suits you best when you book your seat.

What official training is recommended for the 3309 exam?

Avaya recommends the following training resources for the Avaya Aura® Experience Portal with POM Implementation and Maintenance exam:

• Implementing Avaya Aura Experience Portal with POM

Official courses build the foundation; the 124 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.

Can I try the 3309 practice questions before I buy?

Yes. Getcertkey provides a free 3309 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Avaya revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.

What if I fail the 3309 exam, and how is my order delivered?

Every Avaya Aura® Experience Portal with POM Implementation and Maintenance purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.

Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.

What topics are covered in the 3309 exam?

The Avaya Aura® Experience Portal with POM Implementation and Maintenance exam blueprint is organized into 5 domains. The first three are:

• Maintenance & Backup — 15% of the exam
• Troubleshooting — 10% of the exam
• Installation & Configuration — 30% of the exam

For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.

Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

Question 1

You are installing a new Avaya Aura Experience Portal system.
Which three Experience Portal Manager (EPM) web pages must you configure in order to get the system to take a call? (Choose three)

A. MPP Servers
B. EPM Servers
C. Applications
D. Alarm Codes
E. VoIP Connections

Question 2

The Licensing Allocations page for a single server, non-zonal Avaya Aura@ Experience Portal (AAEP) system shows 50 licensed H.323 ports.
Which two statements about the Allocated, Configured and Licensed columns of the licensing allocations page are true? (Choose two.)

A. The value for the allocated H.323 ports may be greater than the value for licensed H.323 ports, but this indicates that the volume has exceeded capacity of the Media Processing
Platform.
B. The Configured column value will always be the same as the Licensed value because you can only configure the number of ports for which you have licenses.
C. When the system is operating normally, all three columns show the same values.
D. The number of allocated H.323 ports can be lower than the number of licensed ports.

Question 3

Which two statements about the "priority" of a campaign are true? (Choose two)

A. Campaign priority determines the media channels used by a campaign
B. The priority of the campaign determines when the campaign will start.
C. Available priorities are 1-10
D. The priority of the campaign determines the number of licenses allocated by Proactive Outreach Manager (POM) to a particular campaign during execution.
E. Available priorities are 1-5

Question 4

When defining SMS browser settings, the number of threads can be defined.
Which statement describes the term thread?

A. Threads are conversations, consisting of sent and received SMS messages that belong to one customer contact.
B. Threads are parallel processes that fetch data from the SMS server.
C. Threads are multi-media messages.
D. The thread defines the fetch time out.

Question 5

The Agent script editor allows the use of GUI elements such as text boxes and buttons within the agent script.
In which situation are such elements used?

A. if the script is dynamic, because it automatically adjusts to answers given by the contact
B. if agents are allocated dynamically to the call, and they need to identify themselves
C. if the script is sent through an SMS to the contact
D. if the script allows agents to change data in the contact database

Solutions: