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Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Contact Center Architecture Overview | - Deployment models
|
| Operations and Maintenance | - Monitoring and reporting
|
| Solution Design Requirements | - Design considerations
|
| System Integration | - CRM and third-party systems
|
Avaya Aura® Contact Center Solution Design Sample Questions:
1. An administrator wants different real-time reporting displays which support the daily work of supervisors.
Which two displays are available with AACC? (Choose two.)
A) Call by Call Display
B) Supervisor Chart
C) Agent Maps
D) Bill Board collection
2. The CEO of a service company wants context rich information that Is Important for better customer experience.
Which development platform allows customers to add new capabilities to their solution?
A) Avaya Breeze™
B) Avaya Experience Portal Platform
C) Avaya Applications Platform
D) Avaya Performance Applications Platform
3. Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?
A) 2
B) 4
C) 3
D) 1
4. The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?
A) HTTPS and FTPS
B) HTTP
C) HTTPS
D) FTPS
5. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?
A) Avaya Breeze® Platform
B) Avaya IX™ Workforce Engagement
C) Avaya Control Manager
D) Avaya IX™ Workspaces
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
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