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Avaya 72201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Troubleshooting & Recovery | 15% | - Monitoring and logging - Fault isolation and resolution - Backup, restore and disaster recovery |
| Topic 2: Avaya Aura Core Components | 25% | - Session Manager - Communication Manager - Media Server and Gateways - System Manager |
| Topic 3: Call and Message Flows | 20% | - SIP trunking and interworking - Call routing and session management - Registration and authentication |
| Topic 4: Fundamental Voice Network Processes & Standards | 20% | - QoS and voice quality - SIP protocol fundamentals - RTP/media streams |
| Topic 5: Avaya Aura Core Architecture | 20% | - Deployment models - System architecture overview - Component roles and interactions |
Avaya Aura® Core Components Support Certified Sample Questions:
1. What is the reason why the initial REGISTER request from a SIP endpoint is rejected by Avaya Aura Session Manager (SM)?
A) The initial REGISTER request is rejected only if the user provided the wrong security code/password.
B) System manager needs time to look-up the Communication Address in its database.
C) The initial REGISTER request contains an invalid contact header.
D) The initial REGISTER request does not contain authentication details.
E) It must confirm the reliable delivery of this initial REGISTER request.
2. Which four traces options can be useful when troubleshooting SIP endpoint registration issues with a phone using TCP protocol? (Choose four.)
A) Network Interface
B) SIP Signaling
C) TLS handshaking
D) SIP Registration
E) PPM
F) RTP Flow
G) Call Processing
3. A customer calls Avaya Support stating their Session Manager (SM) is down. After doing some troubleshooting, the technician sees SM is in the Deny New Service state, and in Restricted license mode.
What does the Restricted license mode indicate in this scenario?
A) The SM has exceeded the license capacity and is operating in restricted mode.
B) There is a license error but SM continues to function.
C) The SM license is not accessible or does not exist.
D) The license was installed incorrectly.
E) The license 30 day grace period has expired and SM service is being denied.
4. How can you view the entire contents of the current Avaya Aura@ Communication Manager (CM) call processing log file, specifically for a certain date range?
A) By using the CM SAT to enter the display callproc log all command
B) By using the CM SAT to enter the list callp log all commands
C) By using the Linux command grep to filter the log file contents based on a specific date range
D) By using the Linux cd to /var/log/Avaya and cat ecs.log commands
E) By using the Linux cd to /var/log/esc and ls -l commands to find current <log filename>; cat <log file name>
F) By using the Linux cd to /var/log/Avaya and cat callproc.log commands
5. How can you obtain a list of Avaya Aura Communication Manager (CM) alarms that have been raised today, including previous alarms that are no longer active using CM SAT?
A) Execute the display alarms command, then change the 'Resolved ?' field from N to Y and then hit F3.
B) Execute the display alarms active command and hit F3.
C) Execute the display alarms previous command and hit F3.
D) Execute the display alarms command, then change the 'Previous ?' field from N to Y and hit F3.
E) Execute the display alarms command, then change the 'Historical ?' field from N to Y and hit F3.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,C,D,G | Question # 3 Answer: E | Question # 4 Answer: E | Question # 5 Answer: D |


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