Avaya ACSS 7497X

The Avaya Oceana™ Solution Support exam has a reputation for breadth, and many candidates underestimate how much ground it covers. Getcertkey closes those gaps with 68 practice questions that reflect the style and difficulty you can expect in 2026.

Avaya 7497X Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Avaya Oceana™ Solution Support Exam
Exam Number:	7497X
Related Certifications:	Avaya Oceana Solution Support
Exam Price:	USD $125
Certificate Validity Period:	2 years
Real Exam Qty:	66-68
Exam Duration:	105 minutes
Passing Score:	Not officially disclosed; approx. 68%-70%
Available Languages:	English
Exam Format:	Multiple Choice, Multiple Select
Recommended Training:	Avaya Oceana Solution Support Training
Exam Registration:	Pearson VUE Registration Avaya Learning Portal
Sample Questions:
Exam Way:	Onsite at Pearson VUE test centers / Online proctored exam
Pre Condition:	No formal prerequisites; recommended 6+ months hands-on experience with Avaya Oceana
Official Syllabus URL:	https://www.avaya-learning.com/lms/#/training/catalog/offering/21614

Avaya 7497X Exam Syllabus Topics:

7497X Exam FAQs for 2026 Candidates

Which certification does the 7497X exam lead to?

The 7497X exam is the official Avaya exam behind the Avaya Certified Support Specialist (ACSS) certification, validating the skills measured by the Avaya Oceana™ Solution Support credential. It sits at the Specialist level of the Avaya certification program. It also connects to Avaya Oceana Solution Support, so the knowledge you build here carries over to those tracks as well.

How many questions are on the 7497X exam, and how much time do I get?

The 7497X exam contains 66-68 questions to be completed within 105 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.

What score do I need to pass the 7497X exam, and what does it cost?

The passing score for the 7497X exam is Not officially disclosed; approx. 68%-70%, and the official registration fee is USD $125. Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 68 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.

Are there any prerequisites for the 7497X exam?

No formal prerequisites; recommended 6+ months hands-on experience with Avaya Oceana Requirements can change when Avaya revises its certification program, so confirm the current eligibility rules on the official exam page before you register.

How do I register for the 7497X exam?

You can book the Avaya Oceana™ Solution Support exam through the official registration channels below:

• Pearson VUE Registration
• Avaya Learning Portal

As for delivery, the exam is offered in the following format: Onsite at Pearson VUE test centers / Online proctored exam. Choose the option that suits you best when you book your seat.

What official training is recommended for the 7497X exam?

Avaya recommends the following training resources for the Avaya Oceana™ Solution Support exam:

• Avaya Oceana Solution Support Training

Official courses build the foundation; the 68 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.

Can I try the 7497X practice questions before I buy?

Yes. Getcertkey provides a free 7497X PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Avaya revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.

What if I fail the 7497X exam, and how is my order delivered?

Every Avaya Oceana™ Solution Support purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.

Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.

What topics are covered in the 7497X exam?

The Avaya Oceana™ Solution Support exam blueprint is organized into 5 domains. The first three are:

• Avaya Oceana Solution Architecture & Components — 20% of the exam
• Routine Maintenance & Data Management — 10% of the exam
• Troubleshooting Avaya Aura & Workspace Components — 15% of the exam

For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.

Avaya Oceana™ Solution Support Sample Questions:

Question 1

The CSC SSL connection is successful but CSC disconnects after locoing the following line in the CSC PU logs:

What is causing this problem?

A. The AES Switch Link Is down to Communication Manager.
B. The AES is not equipped with a correct AES license.
C. The AES CTI CSC user and password are Incorrect.
D. Avaya Oceana is not equipped with an Oceana Base license.

Question 2

Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:

What is the Work Request ID in the log message?

A. f785b56c-364f-4acf-9620-b723a6ca43c6
B. Eke6 qw3S2K-NyAKSJny6A
C. PfPex14xShrmrqt2A8E7eIw
D. UGZQRVhJNHhTaGlycXQYQThFN2VJdw

Question 3

Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

A. ED sends a resource request to WA and invites the agent to a chat room.
B. ED sends a "create new contact" request to OCP snap-in.
C. ED sends a resource request to CS with chat attributes for a suitable agent.
D. ED sends a resource request to WA with chat attributes for a suitable agent.
E. ED workflow requests chat attributes for the Context Id from C Store.

Question 4

An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginlD" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

A. Add the new Avaya Oceana agent using Control Manager.
B. Remove the Agent ID from Communication Manager.
C. Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.
D. No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.

Question 5

You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)

A. The Avaya Oceana agents are in READY state for the email channel.
B. The AES and CSC connections are established.
C. The Avaya Oceana administrators are in READY state for voice channel.
D. The Avaya Oceana agents are in READY state for the voice channel.

Solutions: