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Avaya ACSS 72400X

72400X

Exam Code: 72400X

Exam Name: Avaya Equinox® Solution with Avaya Aura® Collaboration Applications Support Exam

Updated: Jul 15, 2026

Q&A Number: 60 Q&As

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Avaya 72400X Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Presence & Messaging Services25%- Integration with System Manager & Session Manager
- Avaya Aura Presence Services Deployment
- Instant Messaging Configuration
Topic 2: Client Configuration & Troubleshooting20%- Call Flows & Signaling
- Desktop & Mobile Client Setup
- Diagnostic Tools & Log Analysis
Topic 3: Avaya Aura Messaging Integration20%- Troubleshooting Messaging Issues
- Voicemail Routing & MWI
- User Provisioning & Synchronization
Topic 4: Equinox Solution Architecture20%- Breeze Platform & Snap-ins
- Equinox/IX Workplace Client Overview
- Avaya Aura Platform Components
Topic 5: Session Border Controller & Security15%- ASBCE for Remote Access
- Firewall Traversal & Security Policies
- Certificate Management

Avaya Equinox® Solution with Avaya Aura® Collaboration Applications Support Sample Questions:

1. When a user has registered on Avaya IX Workplace Client, the following error message was displayed: VoIP Service Limited. VoIP service is currently available with limited service.
While troubleshooting, a support engineer used the AADS URL tool to verify the current settings received by the Client from AADS, and identified an incorrect FQDN value for SET SIPPROXYSRVR parameter.
Where and how can this error be corrected?

A) In AADS web GUI, verify and correct an FQDN value for Session Manager under DNS Mapping.
B) In System Manager web GUI, verify and correct the SM Instance FQDN under Session Manager Administration.
C) In Systern Manager web GUI, verify and correct the SM SIP Entity FQDN under Routing.
D) In Session Manager CLI, run the smconfig script and verify and correct the SM FQDN.


2. A customer has hired a new system technician to support their Avaya IX Workplace solution. While troubleshooting an issue with Avaya IX Workplace AAMS, the system technician has locked the Avaya IX Workplace AAMS Server as part of the procedure, however accidentally forgot to unlock it later.
How will Clients be affected by a locked AAMS?

A) Users will be able to register on their Avaya IX Workplace Clients (Windows/Mac/iOS/Android), but not on Avaya IX Workplace for Web Clients.
B) Avaya IX Workplace clients will display the error "AAMS resource is locked".
C) Calls to/from Avaya IX Workplace for Web Clients will fail.
D) Users will not be able to register on their Avaya IX Workplace Clients (Windows/Mac/iOS/Android) and Avaya IX Workplace for Web Clients


3. When troubleshooting Avaya Breeze issues, which three components provide a good starting point when checking status? (Choose three.)

A) Breeze Status alarm Log
B) Breeze Cluster
C) Breeze Server Instance
D) Breeze Snap-In (Service)
E) Breeze Serviceability Agent


4. A user is trying to register their Avaya IX Workplace for Web Client from the Public Network, but it displays the message:
"Connecting" indefinitely
Using traceSBC reveals no messages at all.
What is the reason for the clients failure to register?

A) The STUN/TURN configuration is incorrect on the ASBCE.
B) There is an issue with the ASBCE B1 interface.
C) There is a problem with the user's Client certificate.
D) The STUN/TURN configuration is incorrect on the Media Server.


5. Which three call flow steps apply to Avaya IXTM Workplace Clients? (Choose three.)

A) Exchange Instant Message/Multimedia Message information with Presence Services via HTTPS.
B) Obtain Dynamic Configuration from AADS.
C) Register and exchange SIP signaling with ASM.
D) Obtain Dynamic Configuration from SMGR.
E) Register and uses SIP Signaling with Communication Manager.


Solutions:

Question # 1
Answer: D
Question # 2
Answer: D
Question # 3
Answer: B,C,D
Question # 4
Answer: B
Question # 5
Answer: A,B,C

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