PDF Version DemoHow to study the Cisco 820-605: Cisco Customer Success Manager Exam
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Introduction to Cisco 820-605: Cisco Customer Success Manager Exam
This 820-605 exam test would test Field Engineers on their understanding of the FlexPod approach. This evaluation measures the candidate's awareness of configuring the FlexPod solution components and involves handling and troubleshooting certain components in a practical multi-hypervisor network. Around the same time, this analysis assesses the candidate's understanding of how the FlexPod approach aligns with the data center design.
Cisco 820-605 Exam Certification Details:
| Sample Questions | Cisco 820-605 Sample Questions |
| Recommended Training | Cisco Customer Success Manager (DTCSM) v2.1 |
| Exam Price | $250 USD |
| Number of Questions | 55-65 |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Exam Code | 820-605 CSM |
| Duration | 120 minutes |
| Exam Name | Cisco Customer Success Manager |
| Exam Registration | PEARSON VUE |
Cisco 820-605 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Success Industry and Framework | 15% | - Roles and responsibilities of a Customer Success Manager - Cisco customer success methodology - Core concepts and value of customer success |
| Adoption Barrier Identification and Management | 25% | - Monitoring and reporting adoption progress - Identifying technical, operational, and organizational barriers - Strategies to remove or mitigate adoption obstacles - Implementing adoption acceleration frameworks |
| Customer Lifecycle Management and Value Realization | 20% | - Usage data analysis and insight generation - Demonstrating value and ROI to customers - Health score assessment and risk management - Engagement models and touchpoints across the lifecycle |
| Success Plan Creation and Development | 25% | - Aligning solutions with customer goals - Building comprehensive success plans - Defining measurable business outcomes and success criteria - Customer discovery and requirement analysis |
| Renewal and Expansion Opportunities | 15% | - Driving successful renewals and contract extensions - Building long-term customer loyalty and advocacy - Identifying expansion and cross-sell/upsell opportunities |
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