Certification exams change, and Getcertkey keeps pace: the C-BOSUP-90 practice question set is reviewed continuously and updated free of charge for 365 days. Your SAP Certified Support Associate - Incident Management with SAP BusinessObjects preparation stays aligned with the current exam throughout 2026 and beyond.
SAP C-BOSUP-90 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Support Associate - Incident Management with SAP BusinessObjects |
| Exam Number: | C-BOSUP-90 |
| Available Languages: | English |
| Certificate Validity Period: | 12 months (requires annual renewal) |
| Real Exam Qty: | 80 |
| Related Certifications: | SAP Certified Application Associate - SAP BusinessObjects Platform |
| Exam Format: | Multiple Choice, Multiple Response |
| Exam Price: | $520–$670 USD (varies by region) |
| Exam Duration: | 180 minutes |
| Passing Score: | 60% |
| Recommended Training: | SAP Solution Manager Incident Management SAP BusinessObjects Support Fundamentals |
| Exam Registration: | SAP Training & Certification Shop SAP Certification Hub |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored via SAP Certification Hub or onsite at authorized SAP testing centers |
| Pre Condition: | No mandatory prerequisites; recommended 3–6 months hands-on experience with SAP BusinessObjects and incident management processes |
| Official Syllabus URL: | https://training.sap.com/certification/c-bosup-90-sap-certified-support-associate-incident-management-with-sap-businessobjects |
SAP C-BOSUP-90 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting & Support Tools | 20% | - Log files analysis and interpretation - SAP Notes and knowledge base search - Remote support and diagnostics tools |
| SAP Solution Manager Service Desk | 25% | - Incident Management Work Center - CRM_DNO_MONITOR and INCMAN transactions - Message escalation and forwarding |
| Incident Management Fundamentals | 20% | - SLA definitions and priority levels - Message lifecycle and status handling - ITIL & SAP support processes |
| Support Best Practices & Escalation | 15% | - Reproducing and documenting issues - Root cause analysis and resolution tracking - Communication with customers and SAP support |
| SAP BusinessObjects Architecture & Components | 20% | - Central Management Server (CMS), Input/Output File Repository - BI Platform architecture - Adaptive Processing Server, Web Application Container |
Common Questions About the SAP C-BOSUP-90 Exam
What is the SAP Certified Support Associate - Incident Management with SAP BusinessObjects exam all about?
The C-BOSUP-90 exam is the official SAP exam behind the SAP Certified Support Associate - Incident Management with SAP BusinessObjects certification, validating the skills measured by the SAP Certified Support Associate - Incident Management with SAP BusinessObjects credential. It sits at the Associate level of the SAP certification program. It also connects to SAP Certified Application Associate - SAP BusinessObjects Platform, so the knowledge you build here carries over to those tracks as well.
How many questions are on the C-BOSUP-90 exam, and how much time do I get?
The C-BOSUP-90 exam contains 80 questions to be completed within 180 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the C-BOSUP-90 exam, and what does it cost?
The passing score for the C-BOSUP-90 exam is 60%, and the official registration fee is $520–$670 USD (varies by region). Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 80 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the C-BOSUP-90 exam?
No mandatory prerequisites; recommended 3–6 months hands-on experience with SAP BusinessObjects and incident management processes Requirements can change when SAP revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
How do I register for the C-BOSUP-90 exam?
You can book the SAP Certified Support Associate - Incident Management with SAP BusinessObjects exam through the official registration channels below:
As for delivery, the exam is offered in the following format: Online proctored via SAP Certification Hub or onsite at authorized SAP testing centers. Choose the option that suits you best when you book your seat.
What official training is recommended for the C-BOSUP-90 exam?
SAP recommends the following training resources for the SAP Certified Support Associate - Incident Management with SAP BusinessObjects exam:
Official courses build the foundation; the 80 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.
Can I try the C-BOSUP-90 practice questions before I buy?
Yes. Getcertkey provides a free C-BOSUP-90 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if SAP revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the C-BOSUP-90 exam, and how is my order delivered?
Every SAP Certified Support Associate - Incident Management with SAP BusinessObjects purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the C-BOSUP-90 exam?
The SAP Certified Support Associate - Incident Management with SAP BusinessObjects exam blueprint is organized into 5 domains. The first three are:
- Incident Management Fundamentals — 20% of the exam
- Support Best Practices & Escalation — 15% of the exam
- SAP Solution Manager Service Desk — 25% of the exam
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
Question #1
What characterizes On the Job Enablement sessions?
A. They are open workshops.
B. They are not available to Channel partners.
C. They are workshops coordinated by the Partner Services Adviser (PSA).
D. They are chargeable add-ons.
Question #2
What are the characteristics of an appropriately raised customer message? (Choose two)
A. The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.
B. The message refers to only one problem.
C. The reporter has selected the correct SAP support center.
D. The problem description is a summary.
Question #3
Which component of SAP Solution Manager will help you to identify the latest software updates?
A. Work Center
B. Maintenance Optimizer
C. Implementation Content
D. Root Cause Analysis
Question #4
What are key components of SAP Enterprise Support offering? (Choose two)
A. Implementation Roadmap
B. Global Support Backbone
C. Mission Critical Support
D. Extended Product Support
Question #5
A well structured support centre will comprise multiple roles and assist message solving.
Which of the following roles is the primary contact for the SAP Channel Development Manager within the Partner Support Organization?
A. Incident Processor
B. Sales Executive
C. Service Consultant
D. Support Coordinator
Solutions:
| Question #1 Correct Answer: C | Question #2 Correct Answer: A,B | Question #3 Correct Answer: B | Question #4 Correct Answer: B,C | Question #5 Correct Answer: D |


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