PDF Version DemoBooking the C-C4H510-04 exam is an investment, and a failed attempt means paying the registration fee all over again. With 112 practice questions from Getcertkey, you walk into the SAP Certified Application Associate - SAP Service Cloud 2011 exam knowing exactly where you stand.
SAP C-C4H510-04 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - SAP Service Cloud 2011 |
| Exam Number: | C-C4H510-04 |
| Exam Price: | $500 USD (varies by region) |
| Passing Score: | 63% |
| Related Certifications: | SAP Certified Application Associate - SAP Cloud for Customer |
| Available Languages: | English |
| Exam Format: | Multiple Response, Multiple Choice, Scenario-based |
| Real Exam Qty: | 80 |
| Exam Duration: | 180 minutes |
| Certificate Validity Period: | 5 years |
| Recommended Training: | SAP Service Cloud 2011 Academy |
| Exam Registration: | Pearson VUE SAP Training Shop |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; basic knowledge of SAP Cloud for Customer recommended |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4h510_04-sap-certified-application-associate--sap-service-cloud-2011-g/ |
SAP C-C4H510-04 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance Plan | <8% | - Scheduling and execution - Maintenance plan configuration |
| Topic 2: User Management | 8%-12% | - Notification process configuration - Data restrictions and access control - Business roles and user setup |
| Topic 3: Service Elements and Notification | 8%-12% | - Workflow setup - Conditions and actions configuration |
| Topic 4: Contracts and Case Management | <8% | - Case management processes - Service contract setup |
| Topic 5: Service Business Process | 8%-12% | - Work distribution rules - Time recording and fulfillment - Service levels and categories - Service ticket lifecycle |
| Topic 6: Data Management | 8%-12% | - Mass data maintenance - Data migration templates - Master data handling |
| Topic 7: Reporting | <8% | - Integration with Microsoft Excel - Standard reports and dashboards |
| Topic 8: Communication Channel and Knowledge Base | 8%-12% | - Supported communication channels - Knowledge base setup and usage |
| Topic 9: Basic Setup Settings | 8%-12% | - Implementation basics - Fine-tuning configuration |
| Topic 10: Personalization and Extensibility | <8% | - Extensibility options - UI personalization |
| Topic 11: Service Objects | >12% | - Installed Base and usage in service tickets - Warranty Management - Registered Products and usage in service tickets |
Common Questions About the SAP C-C4H510-04 Exam
What is the SAP Certified Application Associate - SAP Service Cloud 2011 exam all about?
The C-C4H510-04 exam is the official SAP exam behind the SAP Certified Application Associate certification, validating the skills measured by the SAP Certified Application Associate - SAP Service Cloud 2011 credential. It sits at the Associate level of the SAP certification program. It also connects to SAP Certified Application Associate - SAP Cloud for Customer, so the knowledge you build here carries over to those tracks as well.
How many questions are on the C-C4H510-04 exam, and how much time do I get?
The C-C4H510-04 exam contains 80 questions to be completed within 180 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the C-C4H510-04 exam, and what does it cost?
The passing score for the C-C4H510-04 exam is 63%, and the official registration fee is $500 USD (varies by region). Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 112 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the C-C4H510-04 exam?
No mandatory prerequisites; basic knowledge of SAP Cloud for Customer recommended Requirements can change when SAP revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
How do I register for the C-C4H510-04 exam?
You can book the SAP Certified Application Associate - SAP Service Cloud 2011 exam through the official registration channels below:
As for delivery, the exam is offered in the following format: Online proctored or onsite at Pearson VUE test centers. Choose the option that suits you best when you book your seat.
What official training is recommended for the C-C4H510-04 exam?
SAP recommends the following training resources for the SAP Certified Application Associate - SAP Service Cloud 2011 exam:
Official courses build the foundation; the 112 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.
Can I try the C-C4H510-04 practice questions before I buy?
Yes. Getcertkey provides a free C-C4H510-04 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if SAP revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the C-C4H510-04 exam, and how is my order delivered?
Every SAP Certified Application Associate - SAP Service Cloud 2011 purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the C-C4H510-04 exam?
The SAP Certified Application Associate - SAP Service Cloud 2011 exam blueprint is organized into 11 domains. The first three are:
- Contracts and Case Management — <8% of the exam
- Personalization and Extensibility — <8% of the exam
- Data Management — 8%-12% of the exam
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
SAP Certified Application Associate - SAP Service Cloud 2011 Sample Questions:
Question #1
You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?
A. Cross-selling list
B. Pricing procedure
C. Price scale
D. Price list
Question #2
Which of the following features apply to time recording? Note: There are 3 correct answers to this question.
A. Automatic time recording can be done by clicking "Start recording" and "Stop recording".
B. Time sheets can be submitted for approval.
C. You can activate the Microsoft Outlook integration for time recording.
D. Time recording can be done online or in offline mode.
E. Code list restrictions are not possible for the Time Type field.
Question #3
Which key user tool allows you to change field properties on the SAP Service Cloud Ul?
A. Mashup
B. Adaptation
C. Workflow rules
D. Code list restriction
Question #4
Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?
A. Do you want to enable internal memos for tickets?
B. Do you want to support e-mail channels for groups?
C. Do you want to support e-mail channels for corporate accounts?
D. Do you want to enable agents to respond to tickets using an external e-mail client?
Question #5
Which of these objects are NOT associated with SAP Jam groups?
A. Sales orders
B. Products
C. Opportunities
D. Tickets
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: A,B,D | Question #3 Correct Answer: B | Question #4 Correct Answer: C | Question #5 Correct Answer: A |
1117 Customer Reviews
Quality and ValueGetCertKey Practice Exams are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development - no all study materials.
Tested and ApprovedWe are committed to the process of vendor and third party approvals. We believe professionals and executives alike deserve the confidence of quality coverage these authorizations provide.
Easy to PassIf you prepare for the exams using our GetCertKey testing engine, It is easy to succeed for all certifications in the first attempt. You don't have to deal with all dumps or any free torrent / rapidshare all stuff.
Try Before BuyGetCertKey offers free demo of each product. You can check out the interface, question quality and usability of our practice exams before you decide to buy.