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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 2: Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Topic 3: Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Topic 4: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Topic 5: Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Topic 6: Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Topic 7: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Topic 8: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Topic 9: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
SAP Certified - SAP Field Service Management Sample Questions:
1. Which statements are true with regards to the difference between online and offline reports?
There are three correct answers.
A) Online reports are generated in the FSM cloud and returned to the client (mobile or web).
B) Offline reports are generated by the mobile device without needing a data connection to the FSM cloud.
C) The data required for an offline report can be read from either the FSM Cloud or from the FSM mobile app.
D) All data required for an online report is read from the FSM cloud.
2. How does Joule integrate with SAP Cloud ALM? (Choose all that apply)
There are three correct answers.
A) By providing generative AI-driven insights
B) By automating task prioritization
C) By delivering smart notifications and checks
D) By enhancing marketing campaigns
3. What are the names for the possible customer interactions and dialog options?
There are two correct answers.
A) Moments
B) Business Processes
C) Chat assistants
D) Moment sets
4. To test a business rule you use the 'Validation' function, and the 'Manual Execution' function in a test environment.
Choose the correct answer.
A) True
B) False
5. Which aspects are included in the core components of the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
A) Integrated toolchain
B) Best marketing practices
C) Customer loyalty programs
D) Standardized framework
E) Expert guidance
Solutions:
| Question # 1 Answer: A,B,D | Question # 2 Answer: A,B,C | Question # 3 Answer: A,D | Question # 4 Answer: A | Question # 5 Answer: A,D,E |
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