PDF Version DemoCertification exams change, and Getcertkey keeps pace: the C-TCRM20-72 practice question set is reviewed continuously and updated free of charge for 365 days. Your SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 preparation stays aligned with the current exam throughout 2026 and beyond.
SAP C-TCRM20-72 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 |
| Exam Number: | C-TCRM20-72 |
| Exam Price: | Approx. USD 500 (varies by region and subscription type) |
| Real Exam Qty: | 80 |
| Certificate Validity Period: | Valid until SAP ends mainstream support for SAP CRM 7.0 EhP2; historically indefinite for retired exams |
| Passing Score: | 63% |
| Available Languages: | English, Korean, French, Japanese, German, Russian, Portuguese, Spanish, Simplified Chinese |
| Exam Format: | Multiple Choice, Multiple Response |
| Exam Duration: | 180 minutes |
| Related Certifications: | SAP Certified Application Professional - Service with SAP CRM SAP Certified Application Associate - Sales with SAP CRM |
| Recommended Training: | SAP CRM Fundamentals Official Training SAP Learning Hub |
| Exam Registration: | SAP Training & Certification Shop Pearson VUE SAP Exam Registration |
| Sample Questions: |  |
| Exam Way: | Proctored online via SAP Certification Hub or onsite at authorized Pearson VUE / SAP testing centers |
| Pre Condition: | No mandatory prerequisites; recommended basic knowledge of SAP business processes and hands-on experience with SAP CRM 7.0 EhP2 |
| Official Syllabus URL: | https://training.sap.com/shop/certification/c_tcrm20_72-sap-certified-application-associate---crm-fundamentals-with-sap-crm-70-ehp2-g/ |
SAP C-TCRM20-72 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP CRM Transactional Processing | 8-12% | - Quotation and order processing - Service request and contract management - Lead and opportunity management |
| Topic 2: SAP CRM Master Data | 12% | - Business partners - Organizational management - Products and pricing - Territory management |
| Topic 3: SAP CRM Basic Functions | 12% | - Text determination - Action management - Partner processing - Status management |
| Topic 4: SAP CRM Technology and Integration | 12% | - Middleware and data exchange - Enhancement framework - Integration with SAP ERP - CRM architecture |
| Topic 5: SAP CRM Interaction Channels | 12% | - Interaction Center - Mobile and E-commerce channels - WebClient UI |
| Topic 6: SAP CRM Business Scenarios | 8-12% | - Marketing processes - Sales processes - Service processes |
| Topic 7: CRM Middleware | 8-12% | - Adapter framework - Administration and monitoring - Data replication and synchronization |
| Topic 8: CRM User Interface | 12% | - WebClient UI navigation - Personalization and role configuration - UI components and views |
C-TCRM20-72 Exam FAQs for 2026 Candidates
Which certification does the C-TCRM20-72 exam lead to?
The C-TCRM20-72 exam is the official SAP exam behind the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 certification, validating the skills measured by the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 credential. It sits at the Associate level of the SAP certification program. It also connects to SAP Certified Application Professional - Service with SAP CRM, SAP Certified Application Associate - Sales with SAP CRM, so the knowledge you build here carries over to those tracks as well.
How many questions are on the C-TCRM20-72 exam, and how much time do I get?
The C-TCRM20-72 exam contains 80 questions to be completed within 180 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the C-TCRM20-72 exam, and what does it cost?
The passing score for the C-TCRM20-72 exam is 63%, and the official registration fee is Approx. USD 500 (varies by region and subscription type). Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 80 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the C-TCRM20-72 exam?
No mandatory prerequisites; recommended basic knowledge of SAP business processes and hands-on experience with SAP CRM 7.0 EhP2 Requirements can change when SAP revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
How do I register for the C-TCRM20-72 exam?
You can book the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 exam through the official registration channels below:
As for delivery, the exam is offered in the following format: Proctored online via SAP Certification Hub or onsite at authorized Pearson VUE / SAP testing centers. Choose the option that suits you best when you book your seat.
What official training is recommended for the C-TCRM20-72 exam?
SAP recommends the following training resources for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 exam:
Official courses build the foundation; the 80 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.
Can I try the C-TCRM20-72 practice questions before I buy?
Yes. Getcertkey provides a free C-TCRM20-72 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if SAP revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the C-TCRM20-72 exam, and how is my order delivered?
Every SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the C-TCRM20-72 exam?
The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 exam blueprint is organized into 8 domains. The first three are:
- SAP CRM Interaction Channels — 12% of the exam
- CRM Middleware — 8-12% of the exam
- SAP CRM Transactional Processing — 8-12% of the exam
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 Sample Questions:
Question #1
A brand owner works together with some partners to position new products in the market.
They implement partner channel management.
Which functions can they now use?
Note: There are 3 correct answers to this question.
A. Marketing and sales processes - but not service processes - can be integrated within partner channel management.
B. Collaborative Showrooms can be used to incorporate partners in the e-commerce strategy.
C. Distributed order management can be used for brand owners to let partners fulfill their orders.
D. Distributed knowledge management can be used to set up an indexed search between the partners.
E. Workflow capabilities can be used to distribute leads that are created by the brand owner to the appropriate partner.
Question #2
Which of the following can you create using the Application Enhancement Tool?
Note: There are 2 correct answers to this question.
A. Enhancement spots
B. Database tables
C. Calculated fields
D. Component enhancements
Question #3
Your customer wants the invoicing of SAP CRM sales orders to be performed by CRM Billing.
Where do you determine that billing takes place in SAP CRM and not in SAP ERP?
A. Transaction type of the sales transaction
B. Middleware parameter
C. Item category of the sales transaction item
D. Leading transaction category of the sales transaction
Question #4
Within partner processing for transactions in SAP CRM, how do you make certain partner functions mandatory?
A. Use the minimum occurrence for a partner function in the access sequence.
B. Use the mandatory partner indicator within the partner function itself.
C. Use the mandatory partner indicator on the partner determination procedure.
D. Use the minimum occurrence for the respective partner function in the partner determination procedure.
Question #5
Where is data replicated when you use CRM Middleware?
A. To individual users for mobile application data
B. To sites as defined in Publications
C. To sites as defined in Subscriptions
D. To external systems, based on the definition in the respective adapters
Solutions:
| Question #1 Correct Answer: B,C,E | Question #2 Correct Answer: B,C | Question #3 Correct Answer: C | Question #4 Correct Answer: D | Question #5 Correct Answer: C |
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