PDF Version DemoHow to book the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam
Subject to availability, appointments can be made in advance or on the actual test day. To register and to sign up for the CIS-SM exam test, please visit WebAssessor. For this test, online proctoring is available. Every applicant must register for the exam through the ServiceNow Webassessor website using a voucher obtained by completing the implementation training prerequisite for Service Mapping (SM). Voucher codes are non-transferable and only allow the applicant to sit for the Certified Implementation Specialist Service Mapping Test.
Each test taker has the option of taking the exam at an Accredited Testing Center or as an online-proctored test during the registration process. The Certified Implementation Specialist exam is carried out in both testing venues via a clear, friendly user interface tailored for ServiceNow tests. The testing network for Kryterion is worldwide and all locations provide a secure, comfortable testing environment. At a specific date and time, candidates register for the exam, so there is no waiting and a seat in the testing center is reserved. As an online-proctored exam, each candidate can also choose to take the examination. This testing environment allows an applicant if certain conditions are met, to take the test on his or her method.
Certified Implementation Specialist - Service Mapping (CIS-SM) Exam Certification Path
Applicants need to be a ServiceNow Certified System Administrator, have experience with at least two end-to-end ServiceNow implementations, and have adequate ServiceNow Scripting expertise to excel in this test. To better train participants to become active implementation experts, ServiceNow also provides an Implementation Bootcamp. The training courses mentioned above are also prerequisites for the exam. As unofficial prerequisites or recommendations, students should take the CIS-SM practice test.
Please download the test blueprint to review what will be discussed to prepare for the exam.
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf
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ServiceNow CIS-SM Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Discovery and MID Server | - Discovery process and patterns - MID Server configuration and troubleshooting |
| Patterns and Probes | - Extending and troubleshooting patterns - Pattern design and structure |
| Service Mapping Fundamentals | - Use cases and business value - Service Mapping concepts and architecture |
| Application Identification and Mapping | - Identification rules - Service mapping execution and validation |
| Troubleshooting and Maintenance | - Performance and optimization - Service mapping errors and logs |
| CMDB and Data Quality | - Data normalization and reconciliation - CMDB structure and relationships |
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