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ServiceNow CIS-TPRM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Third-party Management | 20% | - Configure SLA requirements - Implement third-party lifecycle management - Manage third-party registry - Track third-party relationships and tiers |
| Remediation and Monitoring | 15% | - Generate risk dashboards and reports - Create and track remediation tasks - Implement due diligence processes - Configure monitoring workflows |
| Risk Assessment and Scoring | 20% | - Configure risk calculation models - Automate risk scoring workflows - Define risk thresholds and matrices - Implement inherent and residual risk scoring |
| Application Configuration | 25% | - Configure risk assessment templates - Configure TPRM foundational elements - Configure third-party types and categories - Configure questionnaire templates |
| Questionnaire Management | 20% | - Assign questionnaires to third parties - Build questionnaires using sections and questions - Configure questionnaire workflows - Create and manage questionnaires |
ServiceNow Certified Implementation Specialist - Third-party Risk Management Sample Questions:
1. In the context of Third-party Risk Assessment Calculations, how should dynamic changes in the external environment be handled?
Response:
A) Integrated into risk calculations to reflect current risk exposures.
B) Ignored, to maintain consistency in the assessment criteria.
C) Noted but only considered during annual review cycles.
D) Handled separately by a different department unrelated to third-party risk management.
2. How does effective Third-party Portal Configuration impact the overall risk management process?
Response:
A) By significantly increasing the time required to manage third-party risks
B) Through the automation of risk assessment processes, improving efficiency and accuracy
C) By making the risk management process completely hands-off for the organization
D) Reducing the importance of direct communication with third parties
3. In the context of Contact Configuration, what is the impact of poorly defined roles?
Response:
A) Decreased clarity and potential delays in addressing issues
B) Improved scalability and flexibility in managing contacts
C) Enhanced security and data protection for both parties
D) Increased efficiency in communication and problem resolution
4. The primary purpose of Third-party Contacts Configuration is to:
Response:
A) Catalog third-party contacts based on geographical location
B) Ensure seamless payment processes to third parties
C) Facilitate effective communication and escalation paths for risk management
D) Monitor the performance metrics of third-party contacts
5. In the context of ServiceNow Third-Party Risk Management, what is the role of "Assessment Templates"?
Response:
A) To ensure consistency and completeness in risk assessments
B) To create templates for social media postings
C) To provide a standard format for decorating the office
D) To standardize email signatures across the organization
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: C |


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