PDF Version DemoExam Content
The content of the ServiceNow CSA exam is divided into 5 sections referred to as learning domains. Each area relates to core topics and activities that are typically encountered while implementing ServiceNow solutions. They have different percentage share in the exam content that demonstrates the number of questions related to the specific domain that will appear in the test. There are several objectives contained in each learning area. Let’s have a closer look at them below:
- Introduction to Development
The last area covers 10% of the exam content and involves the following subtopics: scripting, migration & integration, and development.
- Collaboration
This domain has a 20% share in the exam content and includes the following subthemes: task management, user administration, notifications, as well as reporting.
- Database Administration
30% of the exam questions revolve around the objectives covered in this section. They are as follows: data schema, configuration management database (CMDB), access/application control, and import sets.
- User Interface & Navigation
This subject area is associated with 20% of the questions included in the exam syllabus. It encompasses the following objectives: ServiceNow overview, forms & templates, lists & filters, as well as branding.
- Self-Service & Process Automation
The candidates will answer 20% of the exam questions related to this topic. The objectives contained in this domain are knowledge management, workflows/flow designer, as well as service catalog.
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Read the registration procedure of the ServiceNow CSA Exam
In order to apply for the Pegasystems PEGACSA72V1 Exam, You have to follow these steps
Step 1: Visit to WebAssessor Exam Registration Step 2: Signup/Login to WebAssessor account Step 3: Search for ServiceNow CSA Exam Certifications Exam Step 4: Select Date, time and confirm with a payment method
Read the ServiceNow CSA Exam Requirements below
To pass this exam, candidates must have completed the ServiceNow Fundamentals course and have at least six months of practical experience with ServiceNow.
Industry experience with database and system administration concepts is also helpful, as is knowledge of IT help desk processes and workflows related to incidents, problems, and changes.
Applicants can take a three-day ServiceNow Basics training course or the ServiceNow Basics training course offered at Now Learning.
ServiceNow CSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Analytics | - Performance analytics overview - Reports and dashboards |
| Topic 2: Data Management | - Import sets and data loading - Tables and CMDB basics |
| Topic 3: Service Automation and Configuration | - Business rules and client scripts basics - Workflows and Flow Designer overview |
| Topic 4: Security and Administration | - Access control rules (ACLs) basics - User administration and roles |
| Topic 5: Service Management Applications | - Change and request management - Service catalog and request fulfillment - Incident and problem management - Knowledge management |
| Topic 6: ServiceNow Platform Fundamentals | - Lists, forms, and filters - Platform architecture and components - Navigation and user interface |
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