SAP Certified Application Associate C_C4H410_01

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SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:

1. What information is available when a customer visit is conducted?
There are 2 correct answers to this question.
Response:

A) Last visit details and notes
B) Checklists
C) Product availability check
D) Account product lists

2. You need to assign one contact to multiple accounts. How do you create this contact in SAP Hybris Cloud for Customer?
Please choose the correct answer.
Response:

A) You merge both accounts and create the contact record for that account.
B) You create different contacts for each account.
C) You create the contact for the first account and add the same contact to the second account.
D) You create the contact master record only and add it to the account hierarchy.

3. Which of the following items can you configure in the Sales Assistant tool in SAP Hybris Cloud for Customer?
There are 3 correct answers to this question.
Response:

A) Phone calls
B) Service request
C) Task
D) Appointment
E) Visit

4. What activities do you perform in the Administrator work center to enable a new social media channel?
There are 3 correct answers to this question.
Response:

A) Define the ticket priority with the social media channel provider.
B) Set up access to your social media account.
C) Select the channel type.
D) Create and schedule a social media import run.
E) Select the social media channel service level.

5. What you can use to map the complex organizational structure of a large account in SAP Hybris Cloud for Customer?
Please choose the correct answer.
Response:

A) Account Hierarchy
B) Territory Hierarchy
C) Product Hierarchy
D) Organizational Structure

Solutions: