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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Clean Core | <=10% | - Evaluating for clean core principles - Applying clean core methodology to SAP CX solutions |
| Topic 2: SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Campaign management - Customer segmentation - Marketing automation strategies |
| Topic 3: SAP Integration Suite | 11-20% | - Cloud Integration capabilities - Open Connectors - Integration strategy and architecture - API Management |
| Topic 4: SAP Commerce Cloud | 11-20% | - Order management - Storefront and catalog management - Commerce solution architecture |
| Topic 5: SAP Customer Data Solutions | 11-20% | - Customer Data Platform (Unification and Segmentation) - Customer Data Cloud (Identity and Consent) |
| Topic 6: Extensibility in SAP CX Solutions | 11-20% | - In-app extensibility - Low-code/No-code development (SAP Build) - Side-by-side extensibility using SAP BTP |
| Topic 7: SAP Sales Cloud and SAP Service Cloud | 11-20% | - Integration with back-end systems - Sales process configuration - Service ticket workflows |
| Topic 8: The Intelligent Enterprise | <=10% | - SAP Business Suite Strategy - Understanding SAP's End-to-End Business Processes |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. Which component type list is part of Dataflows (IdentitySync)?
A) Readers, Searches, Mappings, Writers, Removers
B) Readers, Queries, Formatters, Writers, Deleters
C) Readers, Lookups, Evaluators, Storers, Deleters
D) Readers, Lookups, Transformers, Writers, Deleters
2. What are key components of the ABAP RESTful Application Programming Model?
Note: There are 3 correct answers to this question.
A) Behavior Definitions
B) Event-Handlers
C) Java and Spring
D) Core Data Services
E) Service Model Infrastructure
3. To successfully create an integration using the Connector Studio in SAP Customer Data Platform, what preparatory knowledge and information should a developer have?
Note: There are 3 correct answers to this question.
A) Experience with XML and SOAP-based web services.
B) Knowledge of APIs, JSON format, and the application's data and APIs to be integrated.
C) A fundamental understanding of SQL queries and database management.
D) Preliminary integration details such as credentials, host name, and bucket name.
E) Familiarity with the REST architecture and API authorization mechanisms.
4. Which of the following definitions describes an extension in SAP Commerce Cloud?
A) It is a side-by-side app integrated within the SAP Commerce Cloud core component.
B) It is an encapsulated functionality that can contain business logic, type definitions, a Web application, and back office configuration.
C) It is a personalization option that enhances the SAP Commerce Cloud standard logic.
D) It is a prepackaged integration setup that enables SAP Commerce Cloud to integrate with other tools.
5. You are executing the Source to Pay end-to-end process.
What are the top transformative business outcomes?
Note: There are 2 correct answers to this question.
A) Centralize master data
B) Improve contract negotiations
C) Enable transparent organization
D) Minimize spending risk
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,D,E | Question # 3 Answer: B,D,E | Question # 4 Answer: B | Question # 5 Answer: B,D |
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