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EXIN EX0-110 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | Foundation Bridge Exam IT Service Management ISO/IEC 20000 |
| Exam Number: | EX0-110 |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Related Certifications: | EXIN IT Service Management Foundation based on ISO/IEC 20000 EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 |
| Passing Score: | 65% |
| Sample Questions: |  |
| Exam Way: | Computer-based exam delivered through authorized EXIN examination partners; online proctored and test-center delivery may be available depending on region. |
| Pre Condition: | Intended for candidates with existing IT Service Management knowledge seeking recognition of ISO/IEC 20000 service management competencies. Specific bridge-exam eligibility requirements may vary by exam version. |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/ |
EXIN EX0-110 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Resolution Processes | - Service restoration and root-cause analysis
|
| Control Processes | - Service change and configuration control
|
| Release Processes | - Deployment and release activities
|
| Service Management System | - Service Management System structure
|
| Planning and Implementing Service Management | - Planning activities
|
| Introduction to IT Service Management | - IT Service Management principles
|
| Relationship Processes | - Business and supplier relationships
|
| Service Delivery Processes | - Service delivery management
|
Common Questions About the EXIN EX0-110 Exam
What is the EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 exam all about?
The EX0-110 exam is the official EXIN exam behind the EXIN Inc Certification certification, validating the skills measured by the EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 credential. It sits at the Foundation level of the EXIN certification program. It also connects to EXIN IT Service Management Foundation based on ISO/IEC 20000, EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000, so the knowledge you build here carries over to those tracks as well.
How many questions are on the EX0-110 exam, and how much time do I get?
The EX0-110 exam contains 40 questions to be completed within 60 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
Are there any prerequisites for the EX0-110 exam?
Intended for candidates with existing IT Service Management knowledge seeking recognition of ISO/IEC 20000 service management competencies. Specific bridge-exam eligibility requirements may vary by exam version. Requirements can change when EXIN revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
Can I try the EX0-110 practice questions before I buy?
Yes. Getcertkey provides a free EX0-110 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if EXIN revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the EX0-110 exam, and how is my order delivered?
Every EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the EX0-110 exam?
The EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 exam blueprint is organized into 8 domains. The first three are:
- Service Management System
- Control Processes
- Release Processes
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 Sample Questions:
Question #1
According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?
A. quarterly
B. only when there is a business need to change the service
C. monthly
D. annually
Question #2
What purpose does implementation of a Quality Management System as per ISO/IEC 20000 serve?
A. It defines specific Key Performance Indicators (KPIs) upon which service performance can be assessed.
B. It allows the suppliers to have full visibility of the organization's internal processes.
C. It forces the organization to adopt a hierarchical management approach.
D. It provides a guideline for the Quality Management measures that must be taken to implement quality policy in an organization.
Question #3
Which of the following is a benefit of ISO/IEC 20000 certification?
A. It shows that the highest possible quality level has been achieved.
B. It shows that a company takes quality seriously and that each service is independently audited before it is being delivered.
C. It guarantees that all certified IT Service Management processes are at least audited by a registered certification body once a year.
D. It shows that a company manages IT Services according to an independently audited quality standard.
Question #4
What are the main criteria to check whether ISO/IEC 20000 is applicable for service provider?
A. That they retain all processes in house
B. That they retain management control
C. That they retain focus on the customer
D. That they retain only the service delivery processes
Question #5
What characteristic do the ISO/IEC 27001 and ISO/IEC 20000 standards have in common?
A. consistent implementation of the PDCA cycle in IT Service Management
B. a focus on Information Security Management above all other processes
C. improved compatibility with other management systems
D. the possibility of increasing business success by means of a self-assessment process
Solutions:
| Question #1 Correct Answer: D | Question #2 Correct Answer: D | Question #3 Correct Answer: D | Question #4 Correct Answer: B | Question #5 Correct Answer: A |
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