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HP HP2-B120 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Partner/Channel Offers and Market Dynamics | 12% | |
| Controls and Audit | 4% | |
| Contractual Cartridge, Partner Status and Contract Upload ICCP | 11% | |
| Pricing Tool of HP cMPS and Cost per Page (CPR) | 12% | |
| HP cMPS Program and HP Channel MPS Program | 32% | |
| Value of Printing System | 29% |
HP Selling HP EMEA cMPS Sample Questions:
1. What is a critical element to remember to ensure a successful uploading of contract and supplies information in the ICPP portal?
A) All upload files are converted into an XML format prior to uploading to the ICPP portal
B) The supplies import has the correct contract ID to match the contract upload ID.
C) A confirmation mail should be sent to the HP account manager after successful upload, quoting the contract IDs.
D) The supplies and contract information must be consolidated into a single csv file prior to upload to the ICPP portal.
2. What information needs to be reported in the ICPP portal on a monthly basis? (Select two.)
A) serial numbers of devices
B) PDF document of signed contract
C) amount of non-HP devices at the customer site
D) copy of the pricing tool, including the detailed calculation S contract start date and end date
3. Which discount process is used for HP supplies within the cMPS program?
A) SCRP
B) Smart Quote with SBD form
C) Pre-Approved OPG discount
D) OPG where available
4. Do HP partners participating in the program get a discount on the HP original supplies used in Channel Managed Print Services contracts?
A) Yes discounts on HP original supplies are provided through the distributor participating in the SCRP program.
B) Yes resellers get S10 or 7 Euro per month, per toner cartridge extra.
C) No, rebates are linked to hardware only.
D) Yes resellers get 8% on the total contract value paid by HP once a year.
5. What is an HP Care Pack?
A) A box that takes care of the printers when connected to the network
B) A fixed product warranty extension covering only return-to-base repairs
C) A range of break-fix services for HP commercial printers and multifunctional-based
products
D) A mandatory service package for all MFP-based HP products
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,D | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: C |
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