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HP HP2-B115 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Product Knowledge | - HP Personal Systems Hardware Portfolio - HP Printing Hardware Portfolio |
| Competitive & Channel Knowledge | - Competitive Landscape - HP Channel Partner Program |
| Customer Relationship & Follow-up | - Account Management |
| Sales Process and Skills | - Lead Generation and Qualification - Closing the Sale - Needs Analysis & Solution Matching |
HP Selling HP Printing and Personal Systems Hardware Sample Questions:
Question #1
What can you find at MyHPSalesGuide.com? (Select three.)
A. supplies and accessories
B. support phone numbers
C. product specifications
D. cashback guides
E. product selection help
F. specific pricing
G. training exams
Question #2
Which feature built into HP Flow MFPs enables one-touch workflows?
A. 8" display and full-size keyboard to easily enter metadata
B. quicksets, driven from a large, full color screen
C. advanced image processing for pristine scans
D. image preview, which allows view, zoom, edit, and re-order
Question #3
What is a benefit of selling HP value rather than specifications'?
A. It ensures customers are able to realistically compare product features and determine the fastest products for their organization.
B. It allows customers to compare the features and advantages of a particular product and assess the potential benefits for their organization.
C. It enables customers to review quotations from different organizations and determine the optimum solution based on product needs.
D. It moves the conversation from price and product features and enables the customer to recognize the tangible value of the solution in the context of their business needs.
Question #4
Your customer needs a discreet personal computing device for their reception area. Which form factor should you recommend?
A. small form factor (SFF)
B. tower (TWE)
C. ultra slim desktop (USDT)
D. desktop mini (DM)
Question #5
A customer tells you that they knocked over a glass of water onto their Notebook and need a replacement, as is not working anymore. Which feature should you turn into a benefit for the customer?
A. HP DuraFinish
B. business-rugged magnesium chassis
C. spill resistant keyboard
D. HP DisplaySafe frame
Solutions:
| Question #1 Correct Answer: A,C,E | Question #2 Correct Answer: B | Question #3 Correct Answer: D | Question #4 Correct Answer: C | Question #5 Correct Answer: C |


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