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HP HP2-E18 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Engagement and Sales Process | - Sales cycle management - Stakeholder management and communication |
| Topic 2: Sales Fundamentals for HP Services | - Identifying customer needs and business outcomes - Consultative selling approach |
| Topic 3: HP Services Portfolio Overview | - Managed services and support services overview - HP service offerings and lifecycle services |
| Topic 4: Solution Positioning and Value Selling | - Competitive differentiation strategies - Value proposition of HP services |
| Topic 5: Contracting and Service Delivery Basics | - Service agreements and contract structures - Service delivery lifecycle overview |
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