HP ExpertONE Certification HP2-H29

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HP Selling HP Retail Point of Sale Solutions - Sample Questions:

1. Why is HP well positioned for retail?

A) HP is the world's largest technology company.
B) HP operates in over 170 countries.
C) HP is the first in the industry to offer retail solutions.
D) HP offers a total end-to-end portfolio.

2. Which industry-leading feature differentiates HP POS solutions from typical desktop PCs?

A) limited 3-3-3 warranty including parts, across the entire solution with options to extend
B) small footprint for versatility and space savings, especially on a counter top
C) designed for the environment with energy savings and recyclable low-impact materials
D) Compatibility with company network infrastructures to work with industry standard business solutions

3. What is a trait of a good communicator?

A) A good communicator spends 70% to 80% of the time listening.
B) A good communicator spends the majority of the time in the qualification phase.
C) A good communicator spends 50% the time talking and 50% listening.
D) A good communicator always asks leading questions during the discovery phase.

4. How long can a client expect an HP POS solution to last?

A) 3 to 5 years
B) 6 to 10 years
C) 11 to 15 years
D) 1 to 3 years

5. What should you do first to address objections from a customer?

A) Ignore the objection.
B) Ask clarifying questions.
C) Try an aggressive close.
D) Agree with the objection and move on.

Solutions: