Getcertkey offers ISO-ITSM-001 exam preparation in three flexible formats: a printable PDF for study anywhere, a desktop test engine for realistic offline practice, and an online test engine that runs in any browser. However you prefer to prepare, the GAQM ISO 20000 - ITSM Certificate material fits your routine.
GAQM ISO-ITSM-001 Exam Overview:
| Certification Vendor: | Global Association for Quality Management (GAQM) |
|---|---|
| Exam Name: | ISO 20000 - ITSM Certificate |
| Exam Number: | ISO-ITSM-001 |
| Certificate Validity Period: | Lifetime |
| Exam Duration: | 60 minutes |
| Exam Format: | Multiple Choice Questions, Proctored Online via ProctorU |
| Related Certifications: | ISO/IEC 20000-1:2018 - Certified Lead Auditor ISO / IEC 20000 ITSM - Foundation Certificate |
| Exam Price: | ≈150–160 USD (voucher/package pricing varies) |
| Passing Score: | 70% (28 out of 40) |
| Available Languages: | English |
| Real Exam Qty: | 40 |
| Exam Way: | Online Proctored (ProctorU) |
| Pre Condition: | No formal prerequisites, but completing an e-course is recommended. |
| Official Syllabus URL: | https://gaqm.org/certifications/iso_certifications/iso-20000-itsm-certificate |
GAQM ISO-ITSM-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operations of ITSM | - Organization and Context
|
| ITSM Fundamentals | - Business Case for ITSM
|
GAQM ISO 20000 - ITSM Certificate Exam FAQ: What Candidates Ask Most
What is the GAQM ISO-ITSM-001 exam?
The ISO-ITSM-001 exam is the official Global Association for Quality Management (GAQM) exam behind the GAQM: ISO certification, validating the skills measured by the GAQM ISO 20000 - ITSM Certificate credential. It also connects to ISO/IEC 20000-1:2018 - Certified Lead Auditor, ISO / IEC 20000 ITSM - Foundation Certificate, so the knowledge you build here carries over to those tracks as well.
How many questions are on the ISO-ITSM-001 exam, and how much time do I get?
The ISO-ITSM-001 exam contains 40 questions to be completed within 60 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the ISO-ITSM-001 exam, and what does it cost?
The passing score for the ISO-ITSM-001 exam is 70% (28 out of 40), and the official registration fee is ≈150–160 USD (voucher/package pricing varies). Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 0 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the ISO-ITSM-001 exam?
No formal prerequisites, but completing an e-course is recommended. Requirements can change when Global Association for Quality Management (GAQM) revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
Can I try the ISO-ITSM-001 practice questions before I buy?
Yes. Getcertkey provides a free ISO-ITSM-001 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if GAQM revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the ISO-ITSM-001 exam, and how is my order delivered?
Every GAQM ISO 20000 - ITSM Certificate purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the ISO-ITSM-001 exam?
The GAQM ISO 20000 - ITSM Certificate exam blueprint is organized into 2 domains. The first three are:
- ITSM Fundamentals
- Operations of ITSM
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
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