PDF Version DemoThe EXIN ISO / IEC 20000 Foundation exam has a reputation for breadth, and many candidates underestimate how much ground it covers. Getcertkey closes those gaps with 116 practice questions that reflect the style and difficulty you can expect in 2026.
EXIN ISO20KF Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN ISO/IEC 20000 Foundation |
| Exam Number: | ISO20KF |
| Certificate Validity Period: | Lifetime (no expiration) |
| Exam Duration: | 60 minutes |
| Exam Price: | Approx. $200–$300 USD (varies by region and provider) |
| Passing Score: | 65% (26 out of 40) |
| Real Exam Qty: | 40 |
| Related Certifications: | EX0-103 ISO/IEC 20000 Lead Auditor ITSM20F ISO/IEC 20000 Lead Implementer |
| Exam Format: | Multiple-choice questions, Closed-book, No notes or aids allowed |
| Available Languages: | English, Latin American Spanish, Japanese, French, Dutch, Brazilian Portuguese, Spanish, Chinese, German, Korean |
| Recommended Training: | A Guide to ISO/IEC 20000-1:2018 EXIN Official Training Providers |
| Exam Registration: | EXIN Official Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or at approved EXIN test centers |
| Pre Condition: | No formal prerequisites; open to all interested in ITSM |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000 |
EXIN ISO20KF Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Control Processes | 10% | - Change management - Configuration and release control |
| Topic 2: Relationship Processes | 5% | - Supplier management - Business relationship management |
| Topic 3: Resolution Processes | 5% | - Incident management and service request management - Problem management |
| Topic 4: Service Design and Transition | 5% | - Objectives and key activities |
| Topic 5: Introduction to IT Service Management | 35% | - Purpose, benefits, and scope of ISO/IEC 20000 - Core concepts of ITSM, services, customers, suppliers - PDCA cycle and continual improvement principles |
| Topic 6: Service Delivery Processes | 5% | - Service level management, reporting, continuity, availability - Capacity, information security, and financial management |
| Topic 7: The Service Management System (SMS) | 35% | - Organizational context, leadership, and planning - Structure and requirements of ISO/IEC 20000-1:2018 - Support, operation, performance evaluation, and improvement |
Common Questions About the EXIN ISO20KF Exam
What is the EXIN ISO / IEC 20000 Foundation exam all about?
The ISO20KF exam is the official EXIN exam behind the ISO/IEC 20000 Foundation certification, validating the skills measured by the EXIN ISO / IEC 20000 Foundation credential. It sits at the Foundation level of the EXIN certification program. It also connects to ISO/IEC 20000 Lead Implementer, ISO/IEC 20000 Lead Auditor, ITSM20F, EX0-103, so the knowledge you build here carries over to those tracks as well.
How many questions are on the ISO20KF exam, and how much time do I get?
The ISO20KF exam contains 40 questions to be completed within 60 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the ISO20KF exam, and what does it cost?
The passing score for the ISO20KF exam is 65% (26 out of 40), and the official registration fee is Approx. $200–$300 USD (varies by region and provider). Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 116 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the ISO20KF exam?
No formal prerequisites; open to all interested in ITSM Requirements can change when EXIN revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
How do I register for the ISO20KF exam?
You can book the EXIN ISO / IEC 20000 Foundation exam through the official registration channels below:
As for delivery, the exam is offered in the following format: Online proctored or at approved EXIN test centers. Choose the option that suits you best when you book your seat.
What official training is recommended for the ISO20KF exam?
EXIN recommends the following training resources for the EXIN ISO / IEC 20000 Foundation exam:
Official courses build the foundation; the 116 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.
Can I try the ISO20KF practice questions before I buy?
Yes. Getcertkey provides a free ISO20KF PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if EXIN revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the ISO20KF exam, and how is my order delivered?
Every EXIN ISO / IEC 20000 Foundation purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the ISO20KF exam?
The EXIN ISO / IEC 20000 Foundation exam blueprint is organized into 7 domains. The first three are:
- Introduction to IT Service Management — 35% of the exam
- Control Processes — 10% of the exam
- Service Delivery Processes — 5% of the exam
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
EXIN ISO / IEC 20000 Foundation Sample Questions:
Question 1
What is mandatory to define in the Incident Management procedures?
A. The implementation of emergency Changes
B. The recording of Problems
C. The escalation of Incidents
D. The recording of deficiencies in the Configuration Management Database (CMDB)
Question 2
Which of the following calculates the number of defects per million opportunities?
A. CobIT TM
B. Six Sigma
C. ITIL
D. MOF
Question 3
In planning to implement Service Management, what does the plan need to say regarding tools according to ISO/IEC 20000-2:2005?
A. The plan defines the tools as appropriate to support the processes.
B. The plan does not state any tools requirements.
C. The plan lists how every individual process is supported by a tool.
D. The plan details the effects of new technologies and techniques on capacity.
Question 4
Where would an IT service for the customer normally be defined?
A. in the Service Catalog or the Service Level Agreement (SLA)
B. in the Operational Level Agreement (OLA)
C. in the Service Report
D. in the IT Framework
Question 5
What shall the Service Level Agreements (SLAs) with the suppliers be aligned with?
A. The SLAs with the other parties
B. The SLAs with the customers
C. The Service Level Plans
D. The Service Management Plans
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: B |
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