PDF Version DemoMicrosoft Customer Service Exam Certification Details:
| Sample Questions | Microsoft Customer Service Sample Questions |
| Duration | 120 mins |
| Books / Training | MB-230T01-A: Microsoft Dynamics 365 Customer Service |
| Exam Name | Microsoft Certified - Dynamics 365 Customer Service Functional Consultant Associate |
| Schedule Exam | Pearson VUE |
| Passing Score | 700 / 1000 |
| Exam Price | $165 (USD) |
| Exam Code | MB-230 |
| Number of Questions | 40-60 |
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Microsoft MB-230 Practice Test Questions, Microsoft MB-230 Exam Practice Test Questions
The candidates for the MB-230: Microsoft Dynamics 365 Customer Service exam are looking to obtain the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification. These individuals possess competence in implementing omnichannel solutions focusing on quality, efficiency, service, reliability, and customer satisfaction. The applicants should have expertise in designing and implementing service management reports and visualizations offered by and in collaboration with the Solution Architects.
The Microsoft Dynamics 365 Customer Service exam MB-230 by code is designed to test one's knowledge of the implementation of omnichannel solutions focused on service, quality, reliability, efficiency, and customer satisfaction.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
Microsoft MB-230 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Manage analytics, visualizations, and insights | 10% | - Manage insights
|
| Implement routing | 10% | - Manage queues and routing
|
| Manage entitlements and SLAs | 15% | - Create and manage SLAs
|
| Implement Connected Customer Service | 10% | - Configure IoT integration
|
| Manage cases and Knowledge Management | 20% | - Create and manage cases
|
| Implement Microsoft Power Platform | 10% | - Configure Power Virtual Agents
|
| Implement multi-session experiences for Customer Service | 20% | - Configure the Customer Service workspace
|
| Implement scheduling | 5% | - Manage services
|
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