PDF Version DemoMB-240: Microsoft Dynamics 365 for Field Service Exam Certified Professional salary
The average salary of a MB-240: Microsoft Dynamics 365 for Field Service Exam Certified Expert in
- India - 6,00,327 INR
- England - 40,532 POUND
- United State - 60,000 USD
- Europe - 40,547 EURO
This Microsoft test will measure your specific skills and knowledge. This expertise is an integral part of the exam topics. It is recommended that the students review the objectives and develop competence in each knowledge area before attempting this certification test. The following are the details of the domains covered in Microsoft MB-240:
Field Service Application Configuration: 15-20%
- Integrating Tools with Field Service: This section will measure the ability of the students to utilize Power Automate flows in automating tasks and enhancing Dynamics 365 Field Services. It will also evaluate their ability to explain the use cases for the collection of customer feedback with Dynamics 365 Customer Voice.
- Configuring Bookable Resources: The candidates will be required to demonstrate competence in managing bookable resources, configuring geo-coding, enabling mapping functionality, and configuring pay rates and types. This subdomain will also evaluate their skills in managing time-off requests, installing crews and resource pools, determining address types to use, and explaining use cases for crews, resource groups, and resource pools.
- Configuring Settings: Within this subtopic, the candidates should be able to demonstrate their skills in explaining and configuring the required security functions and resources. The topic will also measure the examinees’ expertise in explaining the required entities and customizing entities to fulfill the prerequisites. In addition, the test takers will need to show their skills in configuring proficiency models, skills and characteristics, and technician time tracking. Their expertise in configuring and determining the required skill types and enabling the schedule board geo-coding will be measured.
- Configuring Product & Service Pricing: This area requires one’s competence in defining tax codes, associating services and products with price lists, and configuring minimum durations and charge amounts.
Exam MB-240: Microsoft Dynamics 365 Field Service
Candidates for this exam are Microsoft Dynamics 365 Customer Engagement Functional Consultants with Field Service expertise. Candidates are responsible for implementing solutions that manage resources which complete the field service lifecycle.
Candidates implement the field service processes designed in collaboration with internal and external teams. This collaboration includes configuring the default administration areas of the Field Service application, deploying the Connected Field Service (IoT) solution and the mobile application, and implementing any additional customizations needed. Candidates are responsible for the configuration and deployment of the Field Service application in conjunction with the core customer service application.
Candidates must have knowledge of how to configure and customize components of the Field Service application, including configuring services, resources, characteristics, incidents, inventory integration, service agreements, resource scheduling, work orders, service tasks, field service user roles, field service settings, the Connected Field Service (IoT) solution, and configuration of the Field Service Mobile application. Candidates must be familiar with the Microsoft Power Apps-based mobile application. The Xamarin-based mobile application will not be covered on this exam.
Part of the requirements for: Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
MB-240: Microsoft Dynamics 365 for Field Service Certification Path
MB-240: Microsoft Dynamics 365 for Field Service Exam is foundation level Certification. As such There is no prerequisite for this course. Anyone who is having keen and familiar with general Microsoft Dynamics 365 concepts and the technologies. More than 85% of IT support roles require a good foundation of Microsoft Dynamics 365 concepts. Aspirants should have some hands-on experience with enterprise mobility, cloud services, device security.
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Microsoft MB-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure Field Service Mobile app settings - Configure resource and technician mobile experiences - Manage mobile forms and workflows - Handle offline capabilities and synchronization |
| Topic 2: Configure Field Service (20-25%) | 20-25% | - Set up and configure customer assets - Configure pricing, billing, and cost entities - Configure Field Service organizations and structures - Set up and configure resource characteristics and skills - Implement security roles and field service settings - Configure scheduling configurations and booking setup - Configure work order types and incident types |
| Topic 3: Manage Work Orders (20-25%) | 20-25% | - Create and manage work orders - Manage work order reporting and analytics - Manage work order products, services, and notes - Configure work order lifecycle and statuses - Handle work order incidents and resolutions - Process work order inspections and recommendations |
| Topic 4: Scheduling and Dispatch (20-25%) | 20-25% | - Configure map view and route optimization - Configure schedule board and board features - Manage scheduling options and requirements - Schedule work orders using various methods - Handle scheduling conflicts and rescheduling - Optimize schedules using resource scheduling optimization |
| Topic 5: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Configure IoT integrations and alerts - Process IoT alerts and work order creation - Manage asset IoT connections and monitoring - Implement connected field service scenarios |
| Topic 6: Manage Inventory and Procurement (15-20%) | 15-20% | - Handle inventory adjustments and transfers - Configure warehouse and inventory settings - Configure product inventory and item associations - Process purchase orders and returns - Manage inventory levels and stock locations |
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