Microsoft Dynamics 365 MB-240

Short on study time for the Microsoft Dynamics 365 Field Service Functional Consultant exam? Getcertkey condenses your preparation into 230 focused practice questions for the MB-240 exam, so even a packed schedule leaves room for steady, measurable progress.

Microsoft MB-240 Exam Overview:

Certification Vendor:	Microsoft
Exam Name:	Microsoft Dynamics 365 Field Service Functional Consultant
Exam Number:	MB-240
Real Exam Qty:	45-55
Exam Duration:	120 minutes
Available Languages:	English, Japanese, Chinese (Simplified), Korean
Passing Score:	700 / 1000
Related Certifications:	Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate
Exam Format:	Multiple-choice, Short answer, Case studies
Certificate Validity Period:	1 year (renewal available)
Exam Price:	$165 USD
Sample Questions:
Exam Way:	Pearson VUE testing center / Online proctored exam
Pre Condition:	None required; recommended: basic understanding of Dynamics 365 and field service operations
Official Syllabus URL:	https://learn.microsoft.com/en-us/certifications/exams/mb-240

Microsoft MB-240 Exam Syllabus Topics:

MB-240 Exam FAQs for 2026 Candidates

Which certification does the MB-240 exam lead to?

The MB-240 exam is the official Microsoft exam behind the Microsoft Dynamics 365 certification, validating the skills measured by the Microsoft Dynamics 365 Field Service Functional Consultant credential. It sits at the Associate level of the Microsoft certification program. It also connects to Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate, so the knowledge you build here carries over to those tracks as well.

How many questions are on the MB-240 exam, and how much time do I get?

The MB-240 exam contains 45-55 questions to be completed within 120 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.

What score do I need to pass the MB-240 exam, and what does it cost?

The passing score for the MB-240 exam is 700 / 1000, and the official registration fee is $165 USD. Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 230 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.

Are there any prerequisites for the MB-240 exam?

None required; recommended: basic understanding of Dynamics 365 and field service operations Requirements can change when Microsoft revises its certification program, so confirm the current eligibility rules on the official exam page before you register.

Can I try the MB-240 practice questions before I buy?

Yes. Getcertkey provides a free MB-240 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Microsoft revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.

What if I fail the MB-240 exam, and how is my order delivered?

Every Microsoft Dynamics 365 Field Service Functional Consultant purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.

Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.

What topics are covered in the MB-240 exam?

The Microsoft Dynamics 365 Field Service Functional Consultant exam blueprint is organized into 6 domains. The first three are:

• Configure Field Service (20-25%) — 20-25% of the exam
• Manage Work Orders (20-25%) — 20-25% of the exam
• Manage Asset and Connected Field Service (5-10%) — 5-10% of the exam

For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.

Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions:

Question 1

You are a Dynamics 365 for Field Service Administrator and work for a manufacturing firm. You are receiving support requests that field engineers are unable to see a custom area entitled "Parts Requests" within the Dynamics 365 Field Service Mobile App.
You need to troubleshoot the Dynamics 365 for Field Service mobile app to ensure that the field engineers are able to view the customizations created.
What are the three steps you can take to troubleshoot the issue reported? Each correct answer presents a complete solution.

A. Ensure that a security role has been assigned to the project.
B. Verify that the impacted field engineers are enabled to use this project.
C. Ensure that the Dynamics Mobile solution with the appropriate customizations has been published.
D. Synchronize the Dynamics 365 for Field Service Mobile App.
E. Ensure that the Woodford project with the appropriate customizations has been published.

Question 2

You are working with your customer to define their schedule board. Your customer needs you to add or create additional views for their scheduling team.
Solution: Create a new view in the Bookable Resource Bookings Views. Then, edit or create a new tab on the schedule board, and update the Requirements Panel with the new view.
Does this meet the goal?

A. Yes
B. No

Question 3

You are a Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to workorders going forward. The resource must be able to be scheduled for other accounts.
How can you achieve this goal?

A. Create a Requirement Resource Preference record for the resource.
Set the Preference Type to Restricted and Cascade to No.
B. Create a Requirement Resource Preference record for the resource.
Set the Preference Type to Restricted and Account to Adventure Works.
C. Select Load the Default Filters on the Schedule Board.
D. Create a Requirement Resource Preference record for the resource.

Question 4

You are a Dynamics 365 for Field Service Administrator. You are working with your company's scheduling team on requirements for a new schedule board view.
The team needs a schedule board view where they only see work orders with a priority of Critical.
Which three steps should you perform, in sequence, to meet their need? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Question 5

Your company implemented the Microsoft Dynamics 365 Field Service mobile app.
A dispatcher supervisor asks you to ensure that the booking statuses will match the business processes currently used by the field technicians. You will use out-of-the-box booking statuses to fulfill this need.
In which order should field technicians update their booking statuses? To answer, move all booking status fields from the list of booking status fields to the answer area, and arrange them in the correct order.

Solutions: