Microsoft Certified MB-280

Microsoft MB-280 Exam Syllabus Topics:

Reference: https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/mb-280

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Microsoft Dynamics 365 Customer Experience Analyst Sample Questions:

Question #1
A company has two departments. Each department uses only custom forms and views designed for each department. Currently, all users can view all forms and views.
The company wants to improve usability for its users.
You need to limit users to only individual department forms and views.
What should you do?

A. Add an area for each department within the site map
B. Use a hierarchy security model.
C. Create a model-driven app for each department.
D. Use security roles.

Question #2
You have opportunities that have values in multiple currencies. You manually update currency exchange rates once per month. You need to ensure that currency values are accurately reported. When is the new currency exchange rate applied to the opportunity records?

A. When the calculate rollup field system job for the account table runs.
B. When an opportunity changes the status.
C. When an opportunity changes the status reason.
D. When the calculate rollup field system job for the msdyn_projectteam table runs.

Question #3
You are the Dynamics 365 administrator for a group of financial advisors.
Advisors must use one business process flow to guide them through the standard lead to invoice process.
Each table has the following number of stages and steps:

You need to modify the business process flow to make it valid. What should you reduce?

A. number of steps per stages
B. total number of stages
C. total number of steps
D. number of tables

Question #4
You are creating a forecast. You want to include only opportunities that sell You need to configure this within the system. What should you configure?

A. premium forecasting
B. multiple columns
C. separate views
D. advanced features
E. additional filters

Question #5
You are working with your customer to configure duplicate detection across Leads and Accounts.
The rule must:
* find possible Contacts in the system that match the Lead that you are creating based on an exact match of both first and last name.
* exclude Inactive Contacts when presenting potential duplicates.
You need to create a new duplicate detection rule based on these requirements.
Which three actions should you perform? Each correct answer presents part of the solution. Choose three.
NOTE: Each correct selection is worth one point.

A. Configure the setting to Exclude inactive matching records.
B. Set the Base Record Type to " Contact " and Matching Record Type to " Lead. "
C. Set the Base Record Type to " Lead " and Matching Record Type to " Contact. "
D. Add two (2) rows to the rule Criteria for first name exact match and last name exact match.
E. Add a filter to the rule criteria to check for Status equals " Active. "

Solutions: