Microsoft Dynamics GP 2011 MB2-868

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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. You need to configure the Case Summary Table report for all customers and cases as shown in the exhibit
by setting the vertical and horizontal groups.
(Click the Exhibit button.) What should you do?

A) Set Severity as the First Vertical Group, set Customer as the First Horizontal Group, and set Status Reason as the Second Horizontal Group.
B) Clear existing filters. Set Case Type as the First Vertical Group, set Customer as the First Horizontal Group, and set Status Reason as the Second Horizontal Group.
C) Clear existing filters. Set Customer as the First Vertical Group, set Status Reason as the Second Vertical Group, and set Case Type as the First Horizontal Group.
D) Set Customer as the First Vertical Group, set Status Reason as the Second Vertical Group, and set Severity as the First Horizontal Group.

2. Using Microsoft Dynamics CRM 2011, you need to analyze the number and percent of cases in progress
for each of your employees.
How can you get this information by using the least amount of effort?

A) Use Advanced Find and create a Personal Chart.
B) Create a custom report.
C) Run the Case Summary Table Report.
D) Run the Service Activity Volume Report.

3. You are creating a personal dashboard in Microsoft Dynamics CRM 2011. Which of the following components can you include on the dashboard?

A) charts and reports
B) only reports
C) charts and lists
D) only charts

4. You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?

A) Convert the email message into a lead.
B) Create a new lead and set a connection to the email message.
C) Create a new lead, attach the email message to the lead, and then save the lead.
D) Create a new lead from the Regarding lookup of the email message.

5. Which of the following statements about marketing lists are true? (Choose all that apply.)

A) You can copy a dynamic marketing list to a static marketing list.
B) Static marketing lists cannot be locked.
C) One dynamic marketing list can contain accounts, contacts, and leads.
D) You can add members to a static marketing list by using an Advanced Find query.
E) You can remove members from a dynamic marketing list by using an Advanced Find query.

Solutions: