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Microsoft Business Solutions MB7-848

MB7-848

Exam Code: MB7-848

Exam Name: NAV 2009 Service Management

Updated: Jul 21, 2026

Q&A Number: 50 Q&As

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Microsoft MB7-848 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service Contracts and Agreements20%- Creating and managing service contracts
  • 1. Coverage and exclusion rules
    • 2. Contract billing and pricing
      • 3. Contract renewals and terminations
        Topic 2: Service Orders and Calls25%- Creating, scheduling, and dispatching service orders
        • 1. Completing and closing service orders
          • 2. Resource assignment and skill matching
            • 3. Registering service hours, parts, and expenses
              Topic 3: Setup and Configuration of Service Management25%- Service Management setup
              • 1. Fault codes, symptom codes, and resolution codes
                • 2. Service policies and default values
                  • 3. Service item groups and components
                    • 4. Warranty and contract templates
                      Topic 4: Service Items and Components20%- Creating and managing service items
                      • 1. Registering installed components
                        • 2. Replacing and upgrading components
                          • 3. Tracking service item history
                            Topic 5: Invoicing and Reporting10%- Generating service invoices
                            • 1. Service analytics and reports
                              • 2. Integration with Finance and Inventory

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