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Microsoft MS-220 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Troubleshooting Microsoft Exchange Online |
| Exam Number: | MS-220 |
| Real Exam Qty: | 40-60 |
| Passing Score: | 700/1000 |
| Certificate Validity Period: | 1 year (Microsoft role-based certification renewal policy) |
| Related Certifications: | Microsoft 365 Certified: Exchange Online Support Engineer Specialty |
| Exam Price: | USD 165 |
| Exam Duration: | 120 minutes |
| Exam Format: | Case study, Multiple choice, Scenario-based questions, Multiple response |
| Available Languages: | Spanish, Korean, German, Japanese, Portuguese (Brazilian), Chinese (Simplified), English, French |
| Sample Questions: |  |
| Exam Way: | Online proctored or authorized Pearson VUE test center |
| Pre Condition: | No mandatory prerequisite exam. Strong experience with Exchange Online, hybrid environments, PowerShell, and Microsoft 365 administration is recommended. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/ms-220 |
Microsoft MS-220 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshoot Mail Flow Issues | 20-25% | - Troubleshoot Mail Flow Issues with External Systems
|
| Topic 2: Troubleshoot Hybrid and Migration Issues | 10-15% | - Troubleshoot Hybrid Configuration Issues
|
| Topic 3: Troubleshoot Mail Client Issues | 20-25% | - Troubleshoot Connectivity and Authentication
|
| Topic 4: Troubleshoot Exchange Online Configuration Issues | 15-20% | - Troubleshoot Organization-wide Settings
|
| Topic 5: Troubleshoot Compliance and Retention Issues | 25-30% | - Troubleshoot Compliance Issues
|
MS-220 Exam FAQs for 2026 Candidates
Which certification does the MS-220 exam lead to?
The MS-220 exam is the official Microsoft exam behind the Microsoft 365 certification, validating the skills measured by the Microsoft Troubleshooting Microsoft Exchange Online credential. It sits at the Associate level of the Microsoft certification program. It also connects to Microsoft 365 Certified: Exchange Online Support Engineer Specialty, so the knowledge you build here carries over to those tracks as well.
How many questions are on the MS-220 exam, and how much time do I get?
The MS-220 exam contains 40-60 questions to be completed within 120 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the MS-220 exam, and what does it cost?
The passing score for the MS-220 exam is 700/1000, and the official registration fee is USD 165. Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 107 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the MS-220 exam?
No mandatory prerequisite exam. Strong experience with Exchange Online, hybrid environments, PowerShell, and Microsoft 365 administration is recommended. Requirements can change when Microsoft revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
Can I try the MS-220 practice questions before I buy?
Yes. Getcertkey provides a free MS-220 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Microsoft revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the MS-220 exam, and how is my order delivered?
Every Microsoft Troubleshooting Microsoft Exchange Online purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the MS-220 exam?
The Microsoft Troubleshooting Microsoft Exchange Online exam blueprint is organized into 5 domains. The first three are:
- Troubleshoot Hybrid and Migration Issues — 10-15% of the exam
- Troubleshoot Compliance and Retention Issues — 25-30% of the exam
- Troubleshoot Mail Flow Issues — 20-25% of the exam
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
Microsoft Troubleshooting Microsoft Exchange Online Sample Questions:
Question 1
A company uses Exchange Online.
A user reports that they did not receive an email from an external sender. You perform a message trace and observe the following in the message header SFV: BLK You need to resolve the issue.
Solution: Remove the recipient's domain from the domain block list in the anti-spam policy.
Does the solution meet the goal?
A. Yes
B. No
Question 2
You need to resolve the Outlook issue reported by the Contoso users.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question 3
A company uses a Microsoft Exchange Server 2019 hybrid environment.
You observe that emails sent from the on-premises users are being journaled. However, the emails from users in Exchange Online are not being joumaled.
You need to resolve the issue. You open the Classic Exchange admin center.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Question 4
A company uses Exchange Online and implements Office 365 Message Encryption (OME).
Users report that they are unable to encrypt emails by using the Outlook on the web encrypt button. Users are able to view encrypted emails that they receive.
You need to ensure that users can encrypt emails by using Outlook on the web.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question 5
A company is migrating from Microsoft Exchange Server 2019 to Exchange Online.
You need to pause the migration.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Solutions:
| Question 1 Answer: B | Question 2 Answer: Only visible for members | Question 3 Answer: Only visible for members | Question 4 Answer: Only visible for members | Question 5 Answer: Only visible for members |
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