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Microsoft 365 MS-220

MS-220

Exam Code: MS-220

Exam Name: Troubleshooting Microsoft Exchange Online

Updated: Oct 19, 2026

Q&A Number: 107 Q&As

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About Microsoft MS-220 Exam Braindumps

Introduction of Microsoft MS-220 Exam?

Microsoft MS-220 exam is an exam of the Microsoft Office Specialist certification. It is a computer-based test that helps you to assess your skills and knowledge on email, calendar, and contacts management.

This exam is intended for professionals who have experience in managing email communications, scheduling meetings and appointments, creating and sending meeting requests, and working with calendars and contacts. Microsoft MS-220 exam dumps will boost your skills.

In order to pass this exam, you need to be able to demonstrate your knowledge on managing emails using Microsoft Outlook Web App (OWA), managing calendars using OWA; creating meeting requests using OWA; working with contacts using OWA; configuring OWA settings such as alternate languages and security settings; configuring mobile devices for Exchange ActiveSync (EAS).

Microsoft MS-220 certification exam is experiencing a great demand within the IT industry. In recent years, Microsoft MS-220 certificate has become a global standard for many successful IT companies.

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Briefly explain the Need for Microsoft MS-220 Exam

The Microsoft MS-220 exam is a test that tests the skills and knowledge of the candidates who want to become Exchange Server 2010 administrators. This exam is also known as the MCSA: Windows Server 2008, Server Administrator. Microsoft MS-220 exam dumps are the key of success.

Exchange Server 2010 is an email server solution that provides rich features for managing email, calendars, and contacts for multiple users. The Exchange Server 2010 administration role enables you to manage Exchange Server 2010 servers and databases.

The need for Microsoft MS-220 Exam:

The need for the Microsoft MS-220 Exam arises from several factors. Some factors are below:

If you want to become an Exchange Administrator, then you need to pass this exam. If you have already passed this exam then you can go ahead with your career plans smoothly without any obstacles in your way.

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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Troubleshoot Mail Flow Issues20-25%- Troubleshoot Mail Flow Issues with External Systems
  • 1. Analyze SMTP protocol logs
  • 2. Troubleshoot DNS-related issues
  • 3. Troubleshoot SMTP relay issues
  • 4. Troubleshoot SMTP certificate issues
  • 5. Troubleshoot hybrid mail flow
- Troubleshoot Other Mail Flow Issues
  • 1. Interpret NDR data
  • 2. Analyze attachment blocking rules
  • 3. Identify triggered transport rules
  • 4. Troubleshoot inbox rules
- Troubleshoot Exchange Online Mail Flow Issues
  • 1. Troubleshoot delivery delays
  • 2. Analyze mail flow rules and routing policies
  • 3. Review and interpret message headers
  • 4. Review and interpret message trace results
  • 5. Troubleshoot send and receive issues
- Troubleshoot Microsoft Defender for Office 365 Issues
  • 1. Validate SPF, DKIM, and DMARC
  • 2. Troubleshoot quarantined messages
  • 3. Analyze spam classifications
  • 4. Troubleshoot anti-spam policies
Topic 2: Troubleshoot Hybrid and Migration Issues10-15%- Troubleshoot Hybrid Configuration Issues
  • 1. Hybrid Configuration Wizard issues
  • 2. Free/busy sharing issues
  • 3. Hybrid mail flow issues
  • 4. Remote recipient synchronization issues
- Troubleshoot Migration Issues
  • 1. Public folder migration issues
  • 2. Failed migrations
  • 3. Slow migrations
  • 4. Migration endpoint creation issues
  • 5. Move request analysis
  • 6. Data Consistency Score issues
Topic 3: Troubleshoot Mail Client Issues20-25%- Troubleshoot Connectivity and Authentication
  • 1. Autodiscover issues
  • 2. Client access rules
  • 3. Modern authentication issues
  • 4. Outlook connectivity problems
- Troubleshoot Calendar Sharing
  • 1. Published calendar synchronization
  • 2. External calendar sharing
- Troubleshoot Calendaring Issues
  • 1. Delegation issues
  • 2. Mailbox and calendar diagnostics
  • 3. Calendar permissions
- Troubleshoot Mobile Device Issues
  • 1. Device access rules
  • 2. ABQ list analysis
  • 3. Mobile synchronization logs
  • 4. ActiveSync connectivity
Topic 4: Troubleshoot Exchange Online Configuration Issues15-20%- Troubleshoot Organization-wide Settings
  • 1. Address book policies
  • 2. Allowed file types
- Troubleshoot Recipient Issues
  • 1. Recipient configuration
  • 2. Address lists
- Troubleshoot Public Folder Issues
  • 1. Hybrid public folder access
  • 2. Mail-enabled public folders
  • 3. Public folder access
- Troubleshoot Provisioning Issues
  • 1. Domain setup and configuration
  • 2. Directory synchronization issues
Topic 5: Troubleshoot Compliance and Retention Issues25-30%- Troubleshoot Compliance Issues
  • 1. eDiscovery permissions and actions
  • 2. Mailbox holds and recoverable items
  • 3. Retention policies
  • 4. Search and purge email messages
- Troubleshoot Microsoft Purview Message Encryption and S/MIME
  • 1. Protected message handling
  • 2. S/MIME troubleshooting
  • 3. Encryption and decryption issues
  • 4. External recipient access issues
  • 5. Encryption-related mail flow rules
- Troubleshoot Retention Issues
  • 1. MRM diagnostics and message properties
  • 2. Retention policy application issues
  • 3. Retention tags and actions
  • 4. Retention age calculation

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