PDF Version DemoServiceNow PR000370 certification exam is experiencing a great demand within the IT industry. In recent years, ServiceNow PR000370 certificate has become a global standard for many successful IT companies.
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Certification Path
ServiceNow-PR000370 is an advanced exam and requires ServiceNow Fundamentals as pre-requisite.
To pass this exam, candidates must have completed the ServiceNow Fundamentals course and have at least six months of practical experience with ServiceNow.
Industry experience with database and system administration concepts is also helpful, as is knowledge of IT help desk processes and workflows related to incidents, problems, and changes.
Applicants can take a three-day ServiceNow Basics training course or the ServiceNow Basics training course offered at Now Learning.
ServiceNow Fundamental Training as Pre-requisite
In the friendly interactive session of this training course, the participants will comprehend the NOW Platform User Interface, get all the fundamental awareness regarding the database schema, the basic concepts of the implications of the commonly used applications. They will be inducted to advance level characteristics and functionality such as application development and scripting. This course comprises instructor videos, a series of hands-on activities, guided tours of the NOW platform, and relevant and strategic knowledge checks at places to check the grasping of the content. This course is for all those users who are experienced with ServiceNow or have been new in the introduction to the platform and yearning to know about the basic features of the platform.
The participants will get to know about: users, groups and roles; notifications and chat; running basic reports and the advantages of metrics, dashboards; populating the database using import sets; implementation of Flows and Workflows for process automation; different types of scripts used in the platform and a lot more with this training course. The following are important for clearing the exam:
- Two key ServiceNow self‑service applications: Knowledge Base and Service Catalog
- The importance of branding, as well as how to apply it to the platform
- Running basic reports, as well as the benefits of metrics and dashboards
- Task management using assignment rules, presence, and work notes
- Application navigation and user interfaces like lists and forms
- Capturing and moving configurations between instances, using update sets
- Some of the major tools and features related to application development
- Using Flows and Workflows for process automation
- Notifications and chat
- The database structure: tables, records, and fields
- Users, groups, and roles
- The structure of a configuration management database (CMDB) and associated configuration items
- Various script types used throughout the platform
- Populating the database using import sets
- Protecting ServiceNow instance data using Access Control rules
ServiceNow PR000370 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Catalog and Request Management | - Catalog items and request workflows
|
| Data Management and CMDB | - Tables, records, and database structure
|
| User Administration and Security | - Users, groups, and roles management
|
| Platform Overview and Fundamentals | - ServiceNow architecture and cloud platform concepts
|
| Workflow and Automation | - Flow Designer and workflow engine
|
| Reporting and Analytics | - Report generation and dashboards
|
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