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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation Strategies | 15% | - Translate business requirements and KPIs into Sales Cloud solutions - Plan deployment and post-implementation improvements - Align sales processes with organizational goals |
| Topic 2: Practical Application of Sales Cloud Expertise | 33% | - Configure Products, Price Books, Quotes, and multi-currency settings - Leverage Campaigns and integration tools - Apply security models: sharing rules, role hierarchy, Account/Opportunity Teams - Build end-to-end sales processes from Lead to Close |
| Topic 3: Consulting Practices | 14% | - Discovery, requirement analysis, and solution design - Facilitate successful engagements and adoption - Project management and delivery lifecycle |
| Topic 4: Sales Lifecycle | 23% | - Design reports and dashboards based on KPIs - Select appropriate features: Sales Engagement, Territory Management, Forecasting, Einstein AI - Analyze sales and marketing processes |
| Topic 5: Data Management | 15% | - Data migration and integration considerations - Ensure data quality and scalability - Manage data governance and maintenance |
| Topic 6: Predictive and Generative AI | 13% | - Apply Trusted AI Principles and ethical guidelines - Use AI tools in Sales Cloud and Agentforce for Sales |
Salesforce Certified Sales Cloud Consultant Sample Questions:
Question #1
A consultant is preparing to release an updated version of a sales process they have been working on for an existing Sales Cloud client. Which action should the consultant take first to ensure a smooth rollout for the sales team?
A. Conduct a series of informational sessions with the sales team to explain the benefits of the new sales process and address common questions in an online FAQ.
B. Create a plan for implementation, drive awareness with the sales team, design training and coaching programs, update and document workflows, and measure success.
C. Implement a program to incentivize users and publicly reward early adopters to motivate others and create a sense of competition within the sales team.
Question #2
Cloud Kicks wants sales reps to be able to give customers access to key files without setting up an Experience Cloud site. Which Salesforce feature satisfies this requirement?
A. File sharing link
B. Chatter link
C. Email template
Question #3
Cloud Kicks (CK) recently completed the first phase of its Sales Cloud implementation. In the next phase, one factor that consultants are considering is whether any of CK's 500 sales agents are using a mobile device or a browser to access Salesforce. What should the consultants do to efficiently analyze how users are logging in to Salesforce?
A. Review the login history on the user record.
B. Create a custom report on the User object.
C. Create a User report and filter by Login Subtype.
Question #4
The admin at Cloud Kicks recently implemented Sales Cloud and needs to understand the adoption of Lightning Sales Console. What should a consultant recommend to analyze adoption?
A. Create a custom report.
B. Run the Salesforce Optimizer.
C. Open the Lightning Usage App.
Question #5
Cloud Kicks (CK) has an external enterprise resource planning (ERP) system that stores product order information. CK wants to view those orders as a related list on the Account record in real time. Which best practice should the consultant recommend?
A. Create a Lightning component, Get the real-time product order Information from the ERP system using a REST integration. Add the component to the account page.
B. Create a custom product order information object. Run a nightly batch job to get details from the ERP system. Add the custom object as a related list on the Account.
C. Implement Salesforce Connect and an external object to get real-time product order information.Add the external object as a related list on the Account.
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: A | Question #3 Correct Answer: C | Question #4 Correct Answer: C | Question #5 Correct Answer: C |
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