Avaya-Certification 3102

Certification exams change, and Getcertkey keeps pace: the 3102 practice question set is reviewed continuously and updated free of charge for 365 days. Your Avaya Aura Session Manager and System Manager Implementation and Maintenance preparation stays aligned with the current exam throughout 2026 and beyond.

Avaya 3102 Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Avaya Aura Session Manager and System Manager Implementation and Maintenance Exam
Exam Number:	3102 / 3102.1
Certificate Validity Period:	2 years
Passing Score:	Not publicly disclosed (approx. 68-70% per industry sources)
Available Languages:	English
Exam Duration:	90 minutes
Real Exam Qty:	60-69
Exam Format:	Single Answer, Multiple Choice, Multiple Answer
Exam Price:	USD $125 - $150 (region-dependent)
Related Certifications:	Avaya Aura Communication Solutions Avaya Aura Core Implementation
Recommended Training:	Official Exam Guide Avaya Aura Session & System Manager Implementation Course
Exam Registration:	Avaya Learning Center Prometric Registration
Sample Questions:
Exam Way:	Online proctored or onsite at authorized testing centers (Prometric / Avaya Learning)
Pre Condition:	Recommended: Basic knowledge of Avaya Aura architecture, SIP protocol, Linux administration; no mandatory prerequisite exam
Official Syllabus URL:	https://downloads.avaya.com/css/P8/documents/100168166

Avaya 3102 Exam Syllabus Topics:

Avaya Aura Session Manager and System Manager Implementation and Maintenance Exam FAQ: What Candidates Ask Most

What is the Avaya 3102 exam?

The 3102 exam is the official Avaya exam behind the Avaya Aura® Session Manager and System Manager Implementation and Maintenance certification, validating the skills measured by the Avaya Aura Session Manager and System Manager Implementation and Maintenance credential. It sits at the Professional level of the Avaya certification program. It also connects to Avaya Aura Communication Solutions, Avaya Aura Core Implementation, so the knowledge you build here carries over to those tracks as well.

How many questions are on the 3102 exam, and how much time do I get?

The 3102 exam contains 60-69 questions to be completed within 90 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.

What score do I need to pass the 3102 exam, and what does it cost?

The passing score for the 3102 exam is Not publicly disclosed (approx. 68-70% per industry sources), and the official registration fee is USD $125 - $150 (region-dependent). Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 69 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.

Are there any prerequisites for the 3102 exam?

Recommended: Basic knowledge of Avaya Aura architecture, SIP protocol, Linux administration; no mandatory prerequisite exam Requirements can change when Avaya revises its certification program, so confirm the current eligibility rules on the official exam page before you register.

How do I register for the 3102 exam?

You can book the Avaya Aura Session Manager and System Manager Implementation and Maintenance exam through the official registration channels below:

• Avaya Learning Center
• Prometric Registration

As for delivery, the exam is offered in the following format: Online proctored or onsite at authorized testing centers (Prometric / Avaya Learning). Choose the option that suits you best when you book your seat.

What official training is recommended for the 3102 exam?

Avaya recommends the following training resources for the Avaya Aura Session Manager and System Manager Implementation and Maintenance exam:

• Avaya Aura Session & System Manager Implementation Course
• Official Exam Guide

Official courses build the foundation; the 69 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.

Can I try the 3102 practice questions before I buy?

Yes. Getcertkey provides a free 3102 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Avaya revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.

What if I fail the 3102 exam, and how is my order delivered?

Every Avaya Aura Session Manager and System Manager Implementation and Maintenance purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.

Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.

What topics are covered in the 3102 exam?

The Avaya Aura Session Manager and System Manager Implementation and Maintenance exam blueprint is organized into 4 domains. The first three are:

• Adaptations & Integration — 20% of the exam
• Session Manager Implementation & Administration — 30% of the exam
• Security, Monitoring & Troubleshooting — 25% of the exam

For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.

Avaya Aura Session Manager and System Manager Implementation and Maintenance Sample Questions:

Question 1

How is request routed to a "Named" Application?

A. Session Manager uses the route header of the incoming request and matches it to a dial pattern then uses the associated Routing Policy.
B. Session Manager uses the termination application sequence associated to the
Communication Profile of the user to route the request.
C. Session Manager uses the Request URI of the incoming request and matches it to a dial pattern then uses the associated Routing Policy.
D. Session Manager uses the phase tag of a route header of the incoming request and matches it to a dial pattern then uses the associated Routing Policy.

Question 2

Which component of the Communication Profile can be changed by modifying a user via Communication profile editor?

A. Session Manager Profile
B. Endpoint Profile
C. Communication Address
D. Messaging Profile

Question 3

Application definitions allow system administrators to define and mange individual applications each with their own attributes.
The definitions allow administrators to add one or more such applications to which of the following?

A. application lists
B. application programs
C. application data sets
D. application sequences

Question 4

Which statement describes the relationship between System Manager and System Platform?

A. System Platform provides access to System Manager's data repositories.
B. System Manager and System Platform are peer applications, both installed on Avaya S8800 servers.
C. System Manager is the User Interface through which System Platform is administered.
D. System Platform hosts System Manager.

Question 5

Review the output of the command shown in the exhibit.
Which command is used to generate these results and what does it tell you?

A. statapp displays the current status of the Session Manager services.
B. smconfig displays the network information and status the Session Manager.
C. traceSM displays a ladder trace of the SIP requests going in and out of the Session Manager.
D. swversion displays the Session Manager Release information.
E. initDRS displays the Session Manager Node registration and data replication.

Solutions: