Avaya-Certification 3300

Certification exams change, and Getcertkey keeps pace: the 3300 practice question set is reviewed continuously and updated free of charge for 365 days. Your Avaya Aura® Contact Center Administration preparation stays aligned with the current exam throughout 2026 and beyond.

Avaya 3300 Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Avaya Aura® Contact Center Administration Exam
Exam Number:	3300
Exam Format:	Multiple Choice, Multiple Response
Exam Price:	$125 - $150 USD
Passing Score:	69% - 70% / 700 out of 1000
Real Exam Qty:	60 - 65
Certificate Validity Period:	2 years
Exam Duration:	90 minutes
Related Certifications:	ACIS - Avaya Aura Contact Center ACSS - Contact Center Integration
Available Languages:	English
Recommended Training:	Avaya Aura Contact Center Documentation Avaya Official Training: Avaya Aura Contact Center Administration
Exam Registration:	Avaya Certification Portal Pearson VUE Registration
Sample Questions:
Exam Way:	Online proctored or onsite at Pearson VUE test centers
Pre Condition:	No mandatory prerequisites; recommended basic knowledge of Avaya Aura and contact center operations
Official Syllabus URL:	https://downloads.avaya.com/css/P8/documents/100142082

Avaya 3300 Exam Syllabus Topics:

3300 Exam FAQs for 2026 Candidates

Which certification does the 3300 exam lead to?

The 3300 exam is the official Avaya exam behind the ACSS - Avaya Aura Contact Center certification, validating the skills measured by the Avaya Aura® Contact Center Administration credential. It sits at the Specialist level of the Avaya certification program. It also connects to ACIS - Avaya Aura Contact Center, ACSS - Contact Center Integration, so the knowledge you build here carries over to those tracks as well.

How many questions are on the 3300 exam, and how much time do I get?

The 3300 exam contains 60 - 65 questions to be completed within 90 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.

What score do I need to pass the 3300 exam, and what does it cost?

The passing score for the 3300 exam is 69% - 70% / 700 out of 1000, and the official registration fee is $125 - $150 USD. Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 61 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.

Are there any prerequisites for the 3300 exam?

No mandatory prerequisites; recommended basic knowledge of Avaya Aura and contact center operations Requirements can change when Avaya revises its certification program, so confirm the current eligibility rules on the official exam page before you register.

How do I register for the 3300 exam?

You can book the Avaya Aura® Contact Center Administration exam through the official registration channels below:

• Pearson VUE Registration
• Avaya Certification Portal

As for delivery, the exam is offered in the following format: Online proctored or onsite at Pearson VUE test centers. Choose the option that suits you best when you book your seat.

What official training is recommended for the 3300 exam?

Avaya recommends the following training resources for the Avaya Aura® Contact Center Administration exam:

• Avaya Official Training: Avaya Aura Contact Center Administration
• Avaya Aura Contact Center Documentation

Official courses build the foundation; the 61 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.

Can I try the 3300 practice questions before I buy?

Yes. Getcertkey provides a free 3300 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Avaya revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.

What if I fail the 3300 exam, and how is my order delivered?

Every Avaya Aura® Contact Center Administration purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.

Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.

What topics are covered in the 3300 exam?

The Avaya Aura® Contact Center Administration exam blueprint is organized into 5 domains. The first three are:

• System Architecture & Components — 20% of the exam
• Maintenance & Troubleshooting — 20% of the exam
• Configuration & Administration — 30% of the exam

For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.

Avaya Aura® Contact Center Administration Sample Questions:

Question 1

A customer with an Avaya Aura Contact Center would like to implement emergency routing using the READVAR/SAVEVAR wild variable.
Within a LOGIC block, which two categories of expression would be required to Implement READ/VAR SAVE/VAR in a flow application? (Choose two.)

A. Locked Assignment
B. Saved Assignment
C. Locked Variable
D. Saved Variable

Question 2

A customer with Avaya Aura Contact Center needs to create a new Contact Center Management supervisor in a SIP environment.
Which two fields on the supervisor Details page are mandatory? (Choose two.)

A. Last Name
B. Language
C. Voice URI
D. Login ID
E. Password

Question 3

The following script has been created In Avaya Aura Contact Center Orchestration Designer Scripting:
It OUT OF SERVICE automotive THEN GIVE RAN technical_difflculties_gv END IF IF CLID - vlp_customers_clld_gv THEN QUEUE TO SKILLSET automotive WITH PRIORITY 1 WAIT 2 GIVE RAN vlp_welcome_gv ELSE QUEUE TO SKILLSET automotive WAIT 2 END IF GIVE MUSIC classlcal_wait_cjv WAIT 30
Which three things will occur when a caller encounters this script? (Choose three.)

A. If the caller's CLID is not listed in the vlp_customers_clid_gv, they will queue to automotive a low priority and then hear music.
B. If the automotive skillset is out of service, the caller will hear a technical difficulty announcement, and then queue to the automotive skillset.
C. If the caller's CLID Is not listed in the vip_customers_clld_gv, they will queue to automotive with a low priority, hear an announcement and then hear music.
D. If the caller Calling Line ID (CLID) is listed in the vip_customers_clid_gv, they will queue to the automotive skillset with a high priority, hear a special announcement, and then hear music.
E. If the automotive skillset is out of service, the caller will hear a technical difficulty announcement, and be disconnected.

Question 4

A customer with Avaya Aura Contact Center must create a Contact Center Management supervisor who also has administrative user capabilities.
Where is this accomplished?

A. In Contact Center Management, create a new supervisor, and under Contact Center Manager Administration (CCMA) Login Account Details assign User Name and Password.
B. Create a new user in Access and Partition Management, assign User Type Administrator, and assign a password.
C. Create a new user In Access and Partition Management, and assign a password.
D. In Contact Center Management, create a new supervisor, and assign Administrator Voice URI.

Question 5

A customer with Avaya Aura Contact Center has two supervisors who act as backups for each other. Each supervisor requires the ability to view the other's agents and skillsets on displays and in reports.
Using the Access and Partition Management component, which configuration would each supervisor's user definition require?

A. Create a User Defined Partition, list each supervisor's agents and skillsets, and assign it to the supervisor's User Definition.
B. On each supervisor's User Definition, under the Standard Partition, under the Reporting Agents tab, select the supervisor that needs backup, and check the RTR and HR check boxes.
C. On each supervisor's User Definition, create a Standard Partition, select all agents and all skillsets, and then check the Real Time Reporting (RTR) and Historical Reporting (HR) check boxes.
D. On each supervisor's User Definition, under the Standard Partition, under the Reporting Agents tab, select both supervisors, and check the RTR and HR check boxes.

Solutions: