PDF Version DemoHow to book the 78200X Exam
These are the following steps for registering the 78200X exam.
- Step 1: Visit to 78200X Exam Registration
- Step 2: Signup/Login to Pearson VUE account
- Step 3: Search for 78200X Certifications Exam
- Step 4: Select Date, time and confirm with a payment method
Certification Paths’ Overview
78200X Avaya IP Office Platform Configuration and Maintenance Exam is a must if you plan to earn the following two certifications: ACSS - Avaya IP Office Platform and ACSS - Avaya IP Office Contact Center. The first one refers to the candidate's ability to diagnose, isolate, and endorse the Avaya IP Office Platform within the Avaya Midmarket Team Engagement Solution at an intermediate to an advanced stage. Consequently, the second mentioned certificate verifies that the candidate has demonstrated proficiency in diagnosing, isolating, and supporting the Avaya IP Office Contact Center as part of the Avaya Midmarket Team Engagement Solution. Note that the associated training for this exam is only available for Avaya Partners, Customers, and Associates.
Exam Basics
The Avaya 78200X exam verifies that an individual has attained a higher degree of proficiency in using core and dynamic IP Office Platform Solution products. It verifies one’s ability to efficiently perform the installation, maintenance, and troubleshooting tasks. Besides, the test is ideal for field maintenance and support engineers performing or managing fault-finding activities on IP Office.
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Career Benefits
When hiring managers look at your resume, having an Avaya certificate would definitely give you an advantage. Websites like Indeed reveal thousands of positions looking for candidates with Avaya skills or qualifications. Maintenance engineer, network maintenance engineer, technical manager, infrastructure engineer, and telephony specialist are among the roles available, as well as some sales specialist and account manager vacancies. Besides, Avaya’s skills lead to an increased compensation package. For instance, according to PayScale, Avaya engineers receive an average annual salary of $105k.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22213
Avaya 78200X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance, Troubleshooting & Upgrades | 15% | - System monitoring, logs and diagnostics - Backup, restore and software updates - Common issues and resolution procedures |
| Installation & Implementation | 20% | - IP500 V2 hardware installation - Initial system setup and configuration - IP Office Server Edition deployment |
| Platform Architecture & Requirements | 20% | - Licensing and activation - Platform versions, options and specifications - System sizing and requirements for customer scenarios |
| Application & Feature Configuration | 20% | - Voicemail Pro configuration - One-X Portal and unified communications - ARS, short codes, hunt groups and automated attendants |
| System & User Configuration | 25% | - System settings, time, network and security - Management interfaces: Manager, Web Manager, System Status Application - User, extension, group and call routing configuration - Endpoint configuration: digital, SIP, soft clients |
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