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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Public Sector Data Model | 20% | - Case and investigation management - Permit and license object relationships - Service territory and location-based services - Constituent and household data model |
| Implementation Considerations | 20% | - User adoption strategies - Security and compliance requirements - Integration patterns for government systems - Data migration considerations |
| Public Sector Solutions Overview | 15% | - Government and Public Sector industry fundamentals - Key use cases and common scenarios - Salesforce Public Sector Solutions product positioning |
| Best Practices and Governance | 10% | - Accessibility and compliance standards - Public sector implementation best practices - Performance optimization |
| Configuration and Customization | 15% | - Workflow and approval processes - Reporting and analytics for public sector - Constituent engagement portal configuration - Lightning Experience customization |
| Government Community Cloud | 20% | - Case management for government - Constituent engagement features - Permitting and licensing capabilities - GCC features and capabilities |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. A government agency recently migrated to Salesforce and is very excited to be on board, but their System Administrators have doubts about installing the Omnistudio package. Which three tasks must be completed or checked before installing the OmniStudio Package?
A) Enable Orders
B) Confirm browser settings meet published minimum requirements
C) Enable Person Accounts
D) Enable Assets
E) Ensure the email deliverability access level is set to "All email"
2. A public sector agency implemented Public Sector Solutions for meeting licensing, permitting, and inspection requirements. The inspection team has requested to make a few changes to the existing inspection form. The System Administrator is unable to see the "Edit" button for the Action Plan template and hence unable to make any changes. What could be the reason for this?
A) System Administrator doesn't have "Edit" permissions to Action Plan template
B) Action Plan template changes have to be requested to Salesforce support team
C) Edit option needs to be added to Action Plan template page layout
D) Once published, an Action Plan template cannot be changed.
3. A government agency is implementing Public Sector Solutions and is looking for a solution to automatically read the constituent's date of birth from a scanned document and map it to a field in the Application record using the Intelligent Form Reader (IFR). What three steps should a technical consultant configure to satisfy the agency's use case?
A) Set Up Data Extraction
B) Enable Intelligent Form Reader
C) Map Form Types to Objects
D) Enable Data Raptor to read information from a scanned document
E) Enable OCR Setting in the Document Object
4. The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region. What is the best solution to capture the fund-related requirements, objectives, and supporting documents?
A) Utilize the 'Funding Program Request' object to capture the details
B) Utilize the 'Business License Application' object to capture the details
C) Utilize the 'Funding Program' object to capture the details
D) Utilize the 'Funding Request' object to capture the details
5. A public sector agency recently implemented Public Sector Solutions for Licenses, Permits, and Inspections. The agency now wants to enable analytics to gather key metrics on the number of licenses issued, the number of permits revoked, and the number of inspections made per month.
The agency has enabled analytics by turning on the "Enable CRM Analytics" setting. The agency wants to set up administrator users who will create and manage the Analytics for Licenses, Permits, and Inspections app. What two permission sets are required to set up the administrator users for analytics?
A) CRMA for Public Sector Admin
B) CRM Analytics Admin
C) CRM Analytics Plus Admin
D) CRM Analytics LPI Admin
Solutions:
| Question # 1 Answer: B,C,E | Question # 2 Answer: D | Question # 3 Answer: A,B,C | Question # 4 Answer: C | Question # 5 Answer: A,D |


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