Short on study time for the Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) exam? Getcertkey condenses your preparation into 90 focused practice questions for the MB2-718日本語 exam, so even a packed schedule leaves room for steady, measurable progress.
Microsoft MB2-718日本語 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 for Customer Service |
| Exam Number: | MB2-718 |
| Exam Price: | USD pricing varies by region (typically around $165 USD) |
| Exam Format: | Scenario-based questions, Multiple-choice questions |
| Available Languages: | Spanish, German, Chinese (Simplified), Japanese, French, English |
| Passing Score: | Microsoft exams typically use a 700 scaled score (out of 1000) |
| Exam Duration: | 90 minutes (approx) |
| Certificate Validity Period: | Deprecated exam (superseded by newer role-based exams) |
| Related Certifications: | Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate MCSE: Business Applications |
| Real Exam Qty: | 90 |
| Sample Questions: | ![]() |
| Exam Way: | Proctored online or onsite through Pearson VUE |
| Pre Condition: | No formal prerequisites, recommended experience with Microsoft Dynamics 365 customer service functionality |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/exams/mb2-718 |
Microsoft MB2-718日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Dynamics Field Service and USD | 20% | - Unified Service Desk configuration - Field Service mobile app and schedule board |
| Topic 2: Manage Queues, Entitlements, and SLAs | 25% | - Configure service level agreements - Define entitlements and channels - Configure queues |
| Topic 3: Manage Cases, Knowledge Base, and Service Hub | 25% | - Use the Interactive Service Hub - Manage Knowledge Base articles - Create and manage cases |
| Topic 4: Service Management Analysis and Surveys | 20% | - Service management analysis with Power BI - Voice of the Customer surveys |
MB2-718日本語 Exam FAQs for 2026 Candidates
Which certification does the MB2-718日本語 exam lead to?
The MB2-718日本語 exam is the official Microsoft exam behind the Microsoft Dynamics 365 certification, validating the skills measured by the Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) credential. It sits at the Specialist / Professional level of the Microsoft certification program. It also connects to Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate, MCSE: Business Applications, so the knowledge you build here carries over to those tracks as well.
How many questions are on the MB2-718日本語 exam, and how much time do I get?
The MB2-718日本語 exam contains 90 questions to be completed within 90 minutes (approx). Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
What score do I need to pass the MB2-718日本語 exam, and what does it cost?
The passing score for the MB2-718日本語 exam is Microsoft exams typically use a 700 scaled score (out of 1000), and the official registration fee is USD pricing varies by region (typically around $165 USD). Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 90 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
Are there any prerequisites for the MB2-718日本語 exam?
No formal prerequisites, recommended experience with Microsoft Dynamics 365 customer service functionality Requirements can change when Microsoft revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
Can I try the MB2-718日本語 practice questions before I buy?
Yes. Getcertkey provides a free MB2-718日本語 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Microsoft revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
What if I fail the MB2-718日本語 exam, and how is my order delivered?
Every Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
What topics are covered in the MB2-718日本語 exam?
The Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) exam blueprint is organized into 4 domains. The first three are:
- Manage Cases, Knowledge Base, and Service Hub — 25% of the exam
- Service Management Analysis and Surveys — 20% of the exam
- Dynamics Field Service and USD — 20% of the exam
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) Sample Questions:
Question #1
A. Option C
B. Option B
C. Option A
D. Option D
Question #2
A. Option C
B. Option B
C. Option A
D. Option D
Question #3
A. Option C
B. Option B
C. Option E
D. Option A
E. Option D
Question #4
A. Option C
B. Option B
C. Option A
D. Option D
Question #5
A. Option C
B. Option B
C. Option A
D. Option D
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: B | Question #3 Correct Answer: A,C,D | Question #4 Correct Answer: B | Question #5 Correct Answer: A,D |


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