Avaya Aura 7391X

A Avaya credential carries real weight with employers, and the Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation exam is the step that earns it. Getcertkey makes that step shorter with 80 expert-prepared practice questions for the 7391X exam.

Avaya 7391X Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation Exam
Exam Number:	7391X
Related Certifications:	Avaya Aura Contact Center Solutions Avaya ACSS - Avaya Aura Call Center Elite
Exam Price:	$125 USD
Exam Format:	Multiple Choice, Scenario-based
Available Languages:	English
Real Exam Qty:	60–65
Passing Score:	700/1000 or 70%
Certificate Validity Period:	2 years
Exam Duration:	90 minutes
Recommended Training:	Avaya Aura Call Center Elite Implementation Course
Exam Registration:	Pearson VUE Avaya Learning Portal
Sample Questions:
Exam Way:	Online proctored or onsite at authorized testing centers
Pre Condition:	Recommended experience with Avaya Aura Communication Manager and basic call center concepts; no mandatory prerequisites
Official Syllabus URL:	https://www.avaya-learning.com/lms/#/training/catalog/offering/21553

Avaya 7391X Exam Syllabus Topics:

Common Questions About the Avaya 7391X Exam

What is the Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation exam all about?

The 7391X exam is the official Avaya exam behind the Avaya Aura Call Center Elite & Multichannel Implementation certification, validating the skills measured by the Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation credential. It sits at the Specialist / Intermediate level of the Avaya certification program. It also connects to Avaya ACSS - Avaya Aura Call Center Elite, Avaya Aura Contact Center Solutions, so the knowledge you build here carries over to those tracks as well.

How many questions are on the 7391X exam, and how much time do I get?

The 7391X exam contains 60–65 questions to be completed within 90 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Getcertkey test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.

What score do I need to pass the 7391X exam, and what does it cost?

The passing score for the 7391X exam is 700/1000 or 70%, and the official registration fee is $125 USD. Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 80 practice questions on Getcertkey, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.

Are there any prerequisites for the 7391X exam?

Recommended experience with Avaya Aura Communication Manager and basic call center concepts; no mandatory prerequisites Requirements can change when Avaya revises its certification program, so confirm the current eligibility rules on the official exam page before you register.

How do I register for the 7391X exam?

You can book the Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation exam through the official registration channels below:

• Avaya Learning Portal
• Pearson VUE

As for delivery, the exam is offered in the following format: Online proctored or onsite at authorized testing centers. Choose the option that suits you best when you book your seat.

What official training is recommended for the 7391X exam?

Avaya recommends the following training resources for the Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation exam:

• Avaya Aura Call Center Elite Implementation Course

Official courses build the foundation; the 80 practice questions from Getcertkey then show you how that knowledge is examined, so the two work best together.

Can I try the 7391X practice questions before I buy?

Yes. Getcertkey provides a free 7391X PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Avaya revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.

What if I fail the 7391X exam, and how is my order delivered?

Every Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation purchase on Getcertkey is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.

Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.

What topics are covered in the 7391X exam?

The Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation exam blueprint is organized into 5 domains. The first three are:

• Advanced Routing & Vectoring — 20% of the exam
• Call Center Elite Multichannel Implementation — 20% of the exam
• Maintenance, Monitoring & Troubleshooting — 10% of the exam

For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.

Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation Sample Questions:

Question #1
Where is the Web Chat Gateway installed?

A. in the Communication Manager Server where the Simple Messaging Media Store is installed
B. in the Database Server where the Simple Messaging Media Store is installed
C. in the Interaction Data Service Server where the Simple Messaging Media Store is installed
D. on the Elite Multichannel Server where the Simple Messaging Media Store is installed

Question #2
The IP services that form on Communication Manager are configured to integrate with which components?

A. Avaya Aura Media Server with media files
B. Application Enablement Service with CTI
C. Multichannel Agent Desktop with plugins
D. XML Server and the multimedia database

Question #3
A customer with Avaya Aura Call Center Elite Multichannel wants to identify and act on abandoned calls with a callback request.
Which Elite Multichannel component would generate the work item object required to support this request?

A. the XML server
B. the Media Director
C. the Voice Media Store
D. the AES

Question #4
A user has licenses for 50 agents in their Avaya Aura Call Center Elite Multichannel application. At a particular time, 30 agents are logged in.
When a new agent logs into a Multichannel Agent Desktop, what can occur?

A. Call Center Elite Multichannel application displays an error message because the number of licensed agents has exceeded the maximum number allowed
B. Call Center Elite Multichannel application displays an error message because the number of licensed agents is not the same as the number that are logged in
C. Call Center Elite Multichannel application displays an error message because the new agent isn't known in the system
D. Call Center Elite Multichannel application displays no error message because the maximum number of licensed concurrent agents is not logged in

Question #5
The Voice Work Item is based on which system parameter feature of the Communication Manager?

A. Vector DN
B. Expert Agent Selection (EAS)
C. Hunt Groups
D. Universal Call ID (UCID)

Solutions: