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HP HP2-I17 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Needs Analysis & Sales Process | 25% | - Match products to business needs - Consultative sales approach - Identify customer printing requirements |
| Topic 2: Competitive Positioning | 20% | - HP unique selling points - Comparison with competing solutions - Addressing competitive objections |
| Topic 3: HP Printing Portfolio Overview | 25% | - Key specifications and technologies - Use cases and target customer segments - HP LaserJet and InkJet product families |
| Topic 4: Features, Benefits and Value Proposition | 30% | - Cost-per-page and efficiency advantages - Security, reliability and sustainability features - Solutions differentiation and added value |
HP Selling HP Printing Hardware 2020 Sample Questions:
1. What can customers look for to ensure a printer helps reduce environmental impact?
A) Instant Ink
B) HP Planet Partners logo
C) Closed-Loop Recycling
D) ENERGY STAR certification
2. Which statement about recycled paper is true?
A) High-quality printing and copying paper requires at least 50% virgin fiber from new-growth forests.
B) Sustainable fiber sourcing for paper-based product packaging involves agreements to plant more trees than are harvested.
C) Wood fiber can only withstand 5-7 cycles of recycling before it deteriorates,
D) To be certified sustainable, recycled paper must be made from 65% recycled wood fiber.
3. Identify each characteristic on the left as describing either transaction-based sales or contractual partnerships.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: Only visible for members |
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