Avaya-Certification 6201-1

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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two statements about CMS and CM connectivity are true? (Choose two)

A) If the switch uses a CLAN card, the switch must be direct-connected to the CMS
B) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
C) The switch can have a direct-connect to the CMS
D) The switch and CMS can he connected through a network.

2. A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

A) Avaya Terminal Emulator did not load correctly and needs to be reloaded.
B) Avaya Terminal Emulator is being used on an unsupported operating system.
C) The wrong version of Avaya Terminal Emulator has been loaded on the PC.
D) There is a firewall between the PC and the CMS.

3. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?

A) Only the switch release in the CMS needs to be changed to CM6.
B) Only the reporting adjunct in the switch needs to be changed to R16 CMS.
C) It is not necessary far either the reporting adjunct or the switch release to change.
D) Both the reporting adjunct the switch and the switch release in the CMS need to be updated

4. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)

A) 500000
B) 100000
C) 15600
D) 10400

5. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) The arrow an the CMS menu is up
B) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
C) The /cms/install/logdir/admin. log shows a link is operational.
D) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
E) From the CMS menu. Maintenance Connection Status shows a link operational.

Solutions: