Salesforce Consultant EX-Con-101

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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. The Experience Cloud site manager of Cloud Kicks has enabled reputation for its community members, Asper the recommendation given by the Experience Cloud consultant, a decision was made to use the out of the box features.
Which two things happen automatically when the site manager enables automation? Choose 2 answers

A) Default point system and set of reputation levelsbecome available.
B) Chatter influence is removed from the Contribution section on the Profile page.
C) Customer portal members gain theability to provide badges to other members.
D) Inactive and active members are assigned default reputation points.

2. Ursa Major Solar is utilizing audience targeting for specific components in its portal.
Which two considerations regarding audience targetingare true? Calculator Choose 2 answers

A) You can't assign audiences to the components in the template header and footer sections.
B) Available domains are created in the Administration workspace and associated with a community through a custom URL.
C) Youcan't assign record-based criteria to a component or branding set.
D) You can only have three audiences.

3. Partners at Universal Containers (UC) have given feedback that it takes too long for administrators to create new users or reset passwords for partner employees.
What should be done to help UC with user management?

A) Create a new user form that automatically triggers a process to create a user.
B) Recommend partners share user credentials.
C) Delegate external user administration.
D) Implement a limit on new users and password resets.

4. How can records owned by Customer Community users be shared with internal users?

A) Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.
B) Create aSharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.
C) Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.
D) Use the standard is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.

5. What are two ways a question can be escalated to a case?
Choose 2 answers

A) Automatically via process Builder by meeting specified criteria
B) Manually by a moderator selecting ''Escalate to Case'' in the Feed
C) Automatically via Case Assignment Rules
D) Manually by users commenting ''Escalate''

Solutions: