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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Supplies Portfolio | 30% | - HP specialty media and paper - Original HP ink and toner cartridges - Comparison with non-HP supplies - HP JetIntelligence and ink technologies |
| Business Outcomes & Competitive Differentiation | 15% | - Maximizing long-term customer value - Reducing downtime and service calls - Protecting printer hardware and warranty |
| HP Supplies Sales Cycle & Value Proposition | 30% | - Positioning Original HP supplies benefits - Quality, reliability, and yield advantages - Identifying customer needs and pain points - Hidden costs of non-genuine supplies |
| HP Programs, Tools & Sustainability | 25% | - Sustainability and environmental impact - HP sales and support resources - HP Planet Partners recycling program - HP Instant Ink and subscription services |
HP Selling HP Supplies 2020 Sample Questions:
1. What can you do to verify that printing supplies are not counterfeit?
A) Security labels on HP ink and toner cartridges are identical including the serial number that you need to enter at hp.com/go/anticounterfeit.
B) All HP and Samsung toner cartridges carry a security label that you can check dy looking for the holographic features.
C) Use a smartphone to scan the bar code on HP ink cartridges and the QR code on HP toner cartridges.
D) All HP and Samsung ink cartridges carry a security label that you can validate by using an infrared scanner.
2. Match the printing supplies term on the left with its definition on the right.
3. What are three technology Innovations of HP Jetlntelligence? (Select three.)
A) Pigment-based Ink
B) instant ink
C) ColorLok
D) Print Gauge
E) Auto-Seal Removal
F) Page Maximlzer
4. Why should HP partners be aware of intellectual property (IP) rights infringement violations?
A) Partners that sell imitation cartridges that infringe on patents are not liable for legal costs incurred.
B) Sellers of imitation cartridges that violate IP property rights can face court action.
C) Imitation cartridges that violate IP property rights usually arrive dead on arrival at customer sites.
D) Amazon fines and bans sellers that offer products that commit IP infringement violations.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: Only visible for members | Question # 3 Answer: D,E,F | Question # 4 Answer: C |


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